cancel
Showing results for 
Search instead for 
Did you mean: 

Note 9 I am unable to receive /send text picture messages while on WiFi

Go to solution
Highlighted
Journeyman

Note 9 I am unable to receive /send text picture messages while on WiFi

I did not have this problem with my Note 8 just upgraded to the Note 9

 

While I am on a phone call and they send me a text with a picture it gives me a grey box says download and I try to download its says failure to download media blah blah blah... I am also on wifi.  I have been to the Sprint Tech store and they actually had the gall to tell me they have no idea why it was doing this they recommend that I call into sprint. It took them an hour at the store trying  different things and still its the same I have to hang up on my phone call before the picture will download into my text screen.

 

My Note 8 it worked fine I just had to be on wifi in order to do the multiple task of being on the phone and receiving a picture text at the same time.

 

Can someone help and tell me what's going on and can I fix this?

25 REPLIES 25
Highlighted

Will this erase my phone when is resets?

@CRAYOFF5, a factory reset will erase everything on the phone. Software updates, data profile updates and resetting the network settings won't erase any data from your phone. 

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Community News

Our Community is BACK!!
Hours of Operations are 7AM - 8PM CST. Please try Searching the Community, we have many questions already answered, you can also check out the Knowledge base
If you need immediate assistance after hours please visit Sprint Chat