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Pixel 3 MMS Messages Will Not Download Over WiFi

Journeyman

Pixel 3 MMS Messages Will Not Download Over WiFi

I am using a Pixel 3 phone and my default messaging app is Android Messages. I am unable to send or receive MMS messages through a WiFi connection, only through a mobile data connection. Any thoughts on how I can fix this?

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22 REPLIES 22

Re: Pixel 3 MMS Messages Will Not Download Over WiFi

Hi Ddupont! Make sure that you've got "Send Messages over WiFi" enabled in the settings on Android Messages. 

Messages> Menu> Settings> Advanced> Chat Features> Enable Chat Features switched to On.

 

Let me know if you're still having issues!

____________________________________________________________________________
Tacos and Hot Dogs are Sandwiches. We're likely not going to agree on this, but trust I'll work hard to get you an acceptable solution to your issue.
Journeyman

Re: Pixel 3 MMS Messages Will Not Download Over WiFi

Yes, I do have this feature enabled, see the screenshot below of my current settings:

Screenshot_20181217-102339.png

 

I know it's not a slow WiFi upload speed either (see screenshot below). I uploaded the first screenshot to my Google Drive account without any issue. When I tried to MMS it to myself, it hung in the sending state until I connected to mobile data.

 

327110698.png

Re: Pixel 3 MMS Messages Will Not Download Over WiFi

Thanks for the screenshot and additional info.  How long have you been having issues with this?

____________________________________________________________________________
Tacos and Hot Dogs are Sandwiches. We're likely not going to agree on this, but trust I'll work hard to get you an acceptable solution to your issue.
Journeyman

Re: Pixel 3 MMS Messages Will Not Download Over WiFi

I activated this phone just about a week ago and this behavior has been present since then.

Re: Pixel 3 MMS Messages Will Not Download Over WiFi

Thanks.  And no issues when connected to the cellular network, right?

____________________________________________________________________________
Tacos and Hot Dogs are Sandwiches. We're likely not going to agree on this, but trust I'll work hard to get you an acceptable solution to your issue.
Journeyman

Re: Pixel 3 MMS Messages Will Not Download Over WiFi

Right, everything is working over the cellular network.

Re: Pixel 3 MMS Messages Will Not Download Over WiFi

Ok.  Your WiFi network speeds don't appear to be the issue, but let me do some digging on this.  Are you connected to a 2.4 or 5ghz band? 

____________________________________________________________________________
Tacos and Hot Dogs are Sandwiches. We're likely not going to agree on this, but trust I'll work hard to get you an acceptable solution to your issue.
Highlighted
Journeyman

Re: Pixel 3 MMS Messages Will Not Download Over WiFi

I am connected to a 2.4GHz network.

Re: Pixel 3 MMS Messages Will Not Download Over WiFi

Thanks!

____________________________________________________________________________
Tacos and Hot Dogs are Sandwiches. We're likely not going to agree on this, but trust I'll work hard to get you an acceptable solution to your issue.

Re: Pixel 3 MMS Messages Will Not Download Over WiFi

Ok, I've looked deeper into this, and the MMS Token might not be in place.  Try this.

 

Take the phone off WiFi
Dial *#*#*72786#*#*
Yes for reset and let it run it's course
Once finished, send out a MMS.
Then connect to WiFi and send one out..

____________________________________________________________________________
Tacos and Hot Dogs are Sandwiches. We're likely not going to agree on this, but trust I'll work hard to get you an acceptable solution to your issue.
Journeyman

Re: Pixel 3 MMS Messages Will Not Download Over WiFi

I turned off WiFi and left my mobile on and then dialed and called ##72786## (with a relatively decent cell signal) and got an automated voice saying "The number or code you dialed is incorrect" -- am I doing something wrong here, or this a defining symptom?

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