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RCS/Chat Messaging Not Working

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Sprint Social Care S.M.A.R.T. Agent

Re: RCS/Chat Messaging Not Working

We're glad you were able to get squared away! Anything else we can help you out with today? 

 



"Hail Yourself!" - Ben Kissel


Journeyman

Re: RCS/Chat Messaging Not Working

Well...it was short lived and stopped working again already. Smiley Sad

Sprint Social Care S.M.A.R.T. Agent

Re: RCS/Chat Messaging Not Working

There is another trick we can try. Try downloading Android Messenger in the Google Play store and toggling on RCS in the settings. Once you do that, go back and toggle the RCS settings on your stock messaging app settings. I've seen this help people with similar issues in the past. Give it a shot and let us know if it helps anything. 

 



"Hail Yourself!" - Ben Kissel


Journeyman

Re: RCS/Chat Messaging Not Working

I've already tried that, but thank you!

Sprint Social Care S.M.A.R.T. Agent

Re: RCS/Chat Messaging Not Working

We could try and resend some refreshers to your device if you would like. If you go through the previous steps as before, does it help anything out or is it only temporary? 

 



"Hail Yourself!" - Ben Kissel


Journeyman

Re: RCS/Chat Messaging Not Working

So just cleared data/cache, turned off rcs, turned it back on, updated PRL, updated profile, then restarted phone. It's temporarily working again for 2 of the 3 people it used to work for...

Journeyman

Re: RCS/Chat Messaging Not Working


@OldGreg_Sprint wrote:

We could try and resend some refreshers to your device if you would like. If you go through the previous steps as before, does it help anything out or is it only temporary? 


Are the refreshers any different than what I just did?

Sprint Social Care S.M.A.R.T. Agent

Re: RCS/Chat Messaging Not Working

They would be different than the steps you've already taken. 

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: RCS/Chat Messaging Not Working


@RedCruzr_Sprint wrote:

They would be different than the steps you've already taken. 

 

 


Fortunately Chat Messaging is still working right now, but I'll let you know if that changes Smiley Happy

Sprint Social Care S.M.A.R.T. Agent

Re: RCS/Chat Messaging Not Working

That's good to hear. Keep us posted. 

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: RCS/Chat Messaging Not Working


@SheenaMarieS wrote:

@RedCruzr_Sprint wrote:

They would be different than the steps you've already taken. 

 

 


Chat Messaging stopped working again this morning. I tried repeating the steps I did before with no success. Smiley Sad


 

Sprint Social Care S.M.A.R.T. Agent

Re: RCS/Chat Messaging Not Working

I own a Note9, and mine has stopped working this AM as well. Are you using the messaging app that came with the device?

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