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S10 Mms not sending says not supported on network

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Journeyman

S10 Mms not sending says not supported on network

ever since I did the update I cannot send mms. I can receive them, but I cannot send. I have dialed ##72786# that did nothing, I reset my settings still nothing, I factory reset and still nothing. My mms is all turned on but still get the error "message not sent; service not activated on network" 

11 REPLIES 11
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Sprint Social Care

Are you unable to send MMS messages over WIFI or your cellular data? 

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Journeyman

I am unable to send on both wifi and data. It does not work at all

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Let's do some troubleshooting and see if that helps. I'd like you to try clearing the messaging cache.

1. Open Settings app.

2. Tap Apps.

3. Find and tap the messaging app.

4. Tap Storage.

5. Tap Clear Cache button.

6. Restart the device and check for the problem.

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Journeyman

This did not work 

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Follow the below steps to reset the messaging application:

1. Open Settings app.

2. Tap Apps.

3. Find and tap the messaging app.

4. Tap Storage.

5. Tap Clear Data button.

6. Restart the device and check for the problem.

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This did not work either 

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Would you be willing to do a factory reset on the device? You can back up your data before doing the reset. 

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As I stated previously I did that already and it didn't work 

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Send us a private message so that I can get additional information. 

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Why? Why? Why? Why do you people insist it's our fault....Sprint is one of the only service providers that will not allow mms over wifi! 

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Are you having these issues as well? 

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