i bought LG phone from ebay. the phone locked to Sprint network. i live abroad and want unlock this phone for using in local networks. the ESN is clean.
can you please help me with unlock process?
thank you in advance.
Hi Nugga. Our unlock policy is listed in the link below. For us to unlock a phone that has been purchased from a previous owner, we need to know the name of the owner so we can complete an unlock. We would need you to provide us that information so that we can complete the unlock. Do you have that information available?
Unfortunately, we have to have the original account holders first and last name. Is there anyway to get this info from the person/company you purchased the phone from.
I took a further look at the device in our system and it traces back to a demo account for Sprint and not to any one particular owner. In this instance we can go ahead and make an exception since everything else on the phone shows clean. I'm going to PM you for some additional info so that we can get the ticket submitted.
Hola zaoco13! Buenos Dias! Unas preguntitas de ayudarle mejor, de donde viene su telefono? De familia? O una tienda? O de la Internet? Y el modelo es un LG V40?