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iPhone MMS Issues

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Journeyman

iPhone MMS Issues

Not able to send MMS.

Phone: iPhone 7 Plus

iOS 13.1.2

 

Much like others posting here, I am unable to send MMS messages. The error just results in an '! Not Delivered' message.

 

What are we supposed to do with this?

 

Thanks,

Jordan

 

15 REPLIES 15
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Let's go through some troubleshooting. How long have you been having this issue? Are you sending MMS to someone in your contact list? Are the contacts saved with the area code?

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
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Ever since switching to Sprint. Less than 2 months. 

Yes and yes. This problem occurs to multiple contacts. I have yet to successfully send an MMS to someone on Sprint. 

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So, are you only experiencing this issue with other Sprint customers? Or you haven't been able to send an MMS since you've been with Sprint? 

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
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Haven’t been able to send mms to anyone after switching to Sprint. 

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Ok, thank you for clarifying that. I wanted to make sure I was on the same page with you. I'm going to ask you some questions that may seem weird, but I'm going through the troubleshooting steps. Are the numbers you're sending the MMS to, programmed into your phone with the area code? Are you sending them to only 1 person at a time, or multiple people in one message?

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
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Yes. They are programmed into my phone as contacts. My mms messages are just 1 person.  No group mms texting. 

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I apologize, I want to verify one thing. I have asked a couple of times and you said yes, but I want to verify that it was directed at that specific question. Are the numbers programmed into your phone with the are code?

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
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Yes. 

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Thank you. I was rereading the conversation and I was concerned it wasn't actually answered. 

 

Are you using the stock app that came on the phone for messaging? Or have you downloaded a 3rd party app?

 

Are you able to connect to the internet and browse?

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
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Yes. Stock messaging app. 

Yes. Can connect to internet and browse. 

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Awesome. Will you send one of the same MMS to yourself, including your area code?

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
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