cancel
Showing results for 
Search instead for 
Did you mean: 

Tips & Tricks Knowledge Base

Sort by:
Question How do I change my Username for Community?   Answer   First you need to login in to the Community with your existing username.  Once you have done that, then click on your Avatar in the middle of the page ( click here to make sure you are on the home page) this is what you should see:    Click on My Settings, and you will see selection of areas to choose from, if not already displaying, click on Personal, and then change your username!  You will be required to verify it is your via email, but it is that simple!!          
View full article
  We all try to be respectful and helpful on our Community but occasionally, someone will violate the guidelines or the terms and conditions of the Community.   If you see a violation, please be a good community citizen and use our built-in feature to report it.  You must be registered and logged in in order to report violations.   Find the 3 button menu in the top right corner of the post and click "Report Inappropriate Content"   In the next window, include a short message to the Community team about the problem you see in the message.     This process notifies Community Moderators of a problem and allows us to review and it and take appropriate action.   Some things to note:   Questions about moderator or manager actions should be directed to us privately and any public discussion regarding removed posts, etc. will be removed immediately per our guidelines.  Out of respect for their privacy, we will not discuss actions taken against other members. Posts, messages and/or opinions that you do not like are not necessarily against the guidelines, terms or conditions.  Keep in mind that it can be hard to interpret intent and tone on the internet; try to be patient with others.  If you find that you simply cannot get along with another member, it is best to use the Ignore button (located on the lower right hand side of their profile), rather than reporting their posts as violations.  Moderators and Admin cannot be ignored this way. Community moderators can be identified by the badge next to their name: .  Admin (also known as Managers) have this badge:    Social Care agents are not Moderators or Admin and cannot answer questions about Community management decisions.      
View full article
  From a desktop, in the new New Message window click the Photos icon   In the Photos window click "Choose File"   Locate the picture you want to share in the right folder on your computer (or phone) and click Open.  Back in the Photos window, use the drop down menu to select the size you'd like your picture to appear and then click "Done."       Youl should then see your picture in the New Message    
View full article
Problem: Customers who have Google Voice integrated with their Sprint account may have issues making/receiving phone calls if they change to a new Sprint phone number.     Solutions:  You must deactivate Google Voice prior to processing the number change.  As a safety net, you may want to call/chat with Sprint to make sure the Google Voice account has been disabled and/or removed before changing your number.     You should also ensure that you have turned off Selective Call Blocking from your Sprint.com account preferences.  You can do this by going to your My Sprint account:  Preferences: Limits and Permissions:  Block Voice.  Be sure the radio button is set to "Do not bock any voice calls" and click Save.
View full article
Community News

Community News

Aaargh! Subscribe to the Captain's Log to find out whats happening on the bridge, we'll share new features and fun on the community as well as exciting news from the mothership...read more.

Top Contributors