Hello rick7333, I'd like to take a look into the area coverage, please provide me the nearest cross streets to accurately research the specific location. Are you currently experiencing issues with the network? If yes, does the problem relate to calls and texts or data? Since when are you experiencing this issue? Do you know of any other users with the same issue?
Thank you, I was able to see that as you were told, there's an open outage affecting the service in that specific area. I can see the last update 3 minutes ago from our engineers that are currently working on the towers to have this issue resolved as soon as possible. This outage has been affecting the LTE service, reason why we cannot try any troubleshooting steps to the device for the moment. Please bear with us.