I signed up for the free unlimited service for one year in February. The offer originally stated I would be eligible for an upgrade after 120 days. I am now trying to upgrade my device, but I was told that I cannot upgrade my phone without losing the rest of my free year. Is there any way to upgrade my phone without losing the last few months of my free year?
Good morning, VirtualAnomaly. With the BYOD Free Unlimited for 1 Year, customer are able to upgrade after 120 days, but it has to be completed online. With this plan, completing any account changes, adding a phone or line, upgrading, activating a phone, or even swapping a phone, can result in losing the discount on this plan.
With that being said, we are always here to provide, and even walk you the steps needed to complete any action you may need to do.
@Cat_Sprint If I upgrade online, will I still lose the remaining months? I have ordered the upgrade online. Is there anything special I need to do once it arrives to switch to the new phone without losing the remaining months?
If I will lose the remaining months, how do I return the phone I ordered online?
You shouldn't lose the discount if you upgrade online. As for activating your phone once you have it. Just follow the steps below on your MySprint account: