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Could you please include an add-on upgrade option for Tidal HiFi with the Unlimited Plus Plan?

Journeyman

Could you please include an add-on upgrade option for Tidal HiFi with the Unlimited Plus Plan?

On chat twice and called customer service twice regarding an upgrade option to Tidal HiFi with the Sprint Unlimited Plus plan (which the Tidal Premium is included). I was told that I could downgrade to the Unlimited Basic plan and then add the Tidal HiFi plan for $19.95. I do not want to downgrade to Basic since I require both 1080p and 15G Hotspot. Please tell me that Sprint is in the process of creating an upgrade code in the system to allow for this add-on option? And the pricing should be $10/month since the Tidal Premium plan is already included in the Sprint plan. By the way, both times on the chat line I was told that Tidal HiFi had been added and I was good to go. Also, please train your representatives on the different Tidal plans! I have been a Sprint customer since 1996 (22 years). Thank you! 

2 REPLIES 2
Community Manager

Re: Could you please include an add-on upgrade option for Tidal HiFi with the Unlimited Plus Plan?

Thanks for the suggestion @RenoRich1.  That I know of there isn't a plan for a TIDAL add-on at at present but I will definitely pass this along. I'm sure you're not the only person who would enjoy it.

 


SeaWolf
Sprint Community Manager & Customer Advocate
Captain of the Vicious Cream-puff
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Journeyman

Re: Could you please include an add-on upgrade option for Tidal HiFi with the Unlimited Plus Plan?

Thanks!
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