Currently with spring and using an iPhone X , the signal and coverage has been terrible, customer service is just as bad. I really need a network that is functional, just switch my wife over to another carrier and just wondering what I need to do to leave Sprint. I have 6-7 months left on the flex lease but I don't think I am tied to a "contract" for service, just the phone.
I am sorry to hear this has been happening. Are you having coverage issues all over the place or in one spot in particular?
Poor signal in multiple locations, My wife got no signal at all while she was at work, trying to use sprint for google or apple maps when driving was pointless, the data connection was to slow and directions wouldnt update in time. At home its 1 bar, sometimes even 3g or 1E, support said there were tower issues, its on ongoing struggle.
Have you guys done any troubleshooting on your phones? Sometimes updating your network can fix connectivity issues.
Well I'm happy to look into this more for you if you want.
Of course! Please message me your phone number and account PIN so I can take a look.
Just to clarify, are you wanting to go ahead and cancel or do you want to keep troubleshooting?
I need to unlock my phone so I can move on, its been a horrible experience, the store where I signed up is not helpful and won't do anything but make excuses and say call sprint corporate.
If your phone is on a lease you cannot unlock it. It has to be paid off and have the early termination fees paid as well.