Lookout premium

[Wesb2789]

I thought lookout premium was included with sprints premium plan but my lookout account says basic and if I want premium I have to pay another 10$ a month so why is it advertised that you get lookout because anyone can download lookout basic it’s free for everyone so Sprint’s charging money for a service that is already free for everyone or am I doing something wrong in my lookout account

[OldGreg_Sprint]

Hey Wesb2789. Can you do me a solid and login to you Sprint.com account and verify the specific name of your plan so I can check into this for you? 

[Oscar515]

Yeah I’m having trouble setting up my lookout account. Keep telling me my email and password doesn’t match? How is that possible if I never made an account with lookout? I tried my sprint account log in but it doesn’t work. Need help

[Megntron_Sprint]

Is there an option to reset your password?

[Oscar515]

Okay now I sign in to my lookout account but it’s under the basic version. How do I get the premium plus?

[Megntron_Sprint · Accepted solution]

There should be an option in your account to switch over. 

[Oscar515]

Perfect the account switch to premium plus now. Thank you. 

[Megntron_Sprint]

Do you need help with anything else?