I would like to look into your account, in order to do so, I need to grab a bit more info from you. I am sending you a private message to do so.
Glad it's working mostly. Let us know if you have any other questions or concerns.
All new Sprint Unlimited Premium users who already have a Lookout account need to follow the guidance in the Lookout FAQs for T-Mobile and Metro PCS customers.
Contact Lookout Support at the link below, explain Lookout Premium Plus is included in your Sprint Unlimited Premium plan and provide your Sprint mobile number. https://personal.support.lookout.com/hc/en-us/categories/200209944-Agents-Only
Lookout CS will confirm billing by Sprint and will upgrade you to Lookout Premium Plus.
Sprint S.M.A.R.T AgentsSprint S.M.A.R.T Agent are here to help Monday through Sunday 6:00 AM CT - 6:00 PM CT. If you need to speak to an agent outside of these hours, please visit Sprint Chat