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Lookout premium

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Journeyman

Lookout premium

I thought lookout premium was included with sprints premium plan but my lookout account says basic and if I want premium I have to pay another 10$ a month so why is it advertised that you get lookout because anyone can download lookout basic it’s free for everyone so Sprint’s charging money for a service that is already free for everyone or am I doing something wrong in my lookout account

1 ACCEPTED SOLUTION

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Re: Lookout premium

There should be an option in your account to switch over. 





"Is your name Wi-Fi? Because I'm feeling a connection."

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18 REPLIES 18
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Re: Lookout premium

Hey Wesb2789. Can you do me a solid and login to you Sprint.com account and verify the specific name of your plan so I can check into this for you? 

 



"Hail Yourself!" - Ben Kissel


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Journeyman

Re: Lookout premium

Yeah I’m having trouble setting up my lookout account. Keep telling me my email and password doesn’t match? How is that possible if I never made an account with lookout? I tried my sprint account log in but it doesn’t work. Need help 😞

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Re: Lookout premium

Is there an option to reset your password?





"Is your name Wi-Fi? Because I'm feeling a connection."
Highlighted
Journeyman

Re: Lookout premium

Okay now I sign in to my lookout account but it’s under the basic version. How do I get the premium plus?
Highlighted

Re: Lookout premium

There should be an option in your account to switch over. 





"Is your name Wi-Fi? Because I'm feeling a connection."

View solution in original post

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Journeyman

Re: Lookout premium

Perfect the account switch to premium plus now. Thank you. 

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Re: Lookout premium

Do you need help with anything else?





"Is your name Wi-Fi? Because I'm feeling a connection."
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Re: Lookout premium

Hi Bone! I am sorry that you are having such a hard time with this. May I ask you a few questions so that I can better assist you? When did you first create your Lookout account? There have been a few others as you see at least one in this thread that have had the same issue and they were able to switch options, so it definitely is not a misprint. Have you tried logging into https://www.lookout.com/ from another device such as a desktop, laptop or tablet?

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Re: Lookout premium

Oh okay sorry about that, I see what you are saying. I am doing some further research to see what might your problem with your account and how we can resolve it. Thank you for your patience.

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Re: Lookout premium

I would like to look into your account, in order to do so, I need to grab a bit more info from you. I am sending you a private message to do so.

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Re: Lookout premium

Glad it's working mostly. Let us know if you have any other questions or concerns. 





"Is your name Wi-Fi? Because I'm feeling a connection."
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