All new Sprint Unlimited Premium users who already have a Lookout account need to follow the guidance in the Lookout FAQs for T-Mobile and Metro PCS customers.
Contact Lookout Support at the link below, explain Lookout Premium Plus is included in your Sprint Unlimited Premium plan and provide your Sprint mobile number. https://personal.support.lookout.com/hc/en-us/categories/200209944-Agents-Only
Lookout CS will confirm billing by Sprint and will upgrade you to Lookout Premium Plus.
There is a second and easier method for those who already have a free Lookout Basic account to upgrade to Lookout Premium Plus billed to, and paid by, Sprint.
Disconnect from any other broadband source, insure you are on Sprint data and not roaming. Then click the link Sprint sends you by SMS. It will take you to webpage with a button to “Get The app” or a pop-up to “open in Lookout”.
The authorization coding will already be transmitted as the app opens to a screen welcoming you to Lookout Premium Plus. The payment will already be linked to Sprint.
I am also only seeing "Basic" when I sign up, and no abitlity to switch to premium in the app (greyed out). Also Sprint never sent me a text with a link, so I can't activate that way. Can a Sprint tech help?
Hey rosepete. Just to make sure, you are on the Unlimited Premium plan, right? It should be automatically on your account with Unlimited Premium, however, you can check and add it manually via Sprint.com by doing the following:
Then on your device you'll do the following: