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One year free unlimited plan activation

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Journeyman

One year free unlimited plan activation

I ordered one year free unlimited plan online with 3 sim cards. After got all the sim cards, I went to sprint.com/activatenow and activated one of the sim card, it was successful. Then I tried to activate another two sim cards, it didn't allow me to go ahead, it just said 'Your account is already in our system'. I heard that online order can be activated only through web, so what should I do in this case? Please advice.

11 REPLIES 11
Sprint Social Care S.M.A.R.T. Agent

Re: One year free unlimited plan activation

Did you sign into your Sprint.com account before trying to activate the new SIM cards? If not, you'll want to log in to your Sprint account online and then use the self-service tools there to add on those other 2 SIM's. Give that a shot and let us know if you have any questions. 

 



"Hail Yourself!" - Ben Kissel


Journeyman

Re: One year free unlimited plan activation

Thank you for advice! I login into sprint.com and use the Activate -> You own device, enter order number and zip code, then got error message 'There are no pending orders in our system for this confirmation number and ZIP code.'. Please advice which menu/functionality I should use.

Journeyman

Re: One year free unlimited plan activation

I also tried to add line into the plan, but I after enter IMEI/Sim number, I couldn't see my 1 year free plan, it has only other plans.
Sprint Social Care S.M.A.R.T. Agent

Re: One year free unlimited plan activation

What phones were the SIMs for?

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: One year free unlimited plan activation

My own device iPhone 8.

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Sprint Social Care S.M.A.R.T. Agent

Re: One year free unlimited plan activation

You ordered 3 SIMs. What phones are the other 2 for?

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: One year free unlimited plan activation

All 3 phones are iPhone 8 256g.
Sprint Social Care S.M.A.R.T. Agent

Re: One year free unlimited plan activation

Did you port in all 3 numbers?

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: One year free unlimited plan activation

I activated and ported one number successfully, and was trying to activate another two and port the numbers, but it was not allowed to go ahead through /activatenow url any more as described in the thread.
Sprint Social Care S.M.A.R.T. Agent

Re: One year free unlimited plan activation

I would like to review the account, to see if there is any activity showing for the other two lines. I'm going to send you a private message to get your account information.

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: One year free unlimited plan activation

Finally called the number transfer center to complete another two lines as advised. Thank you for helping!
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