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Paying off installment plan

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Sprint Social Care

Re: Paying off installment plan

Hey oro_gozaru! We can help you out. Please check your inbox and reply to the private message that I just sent you.


Jeffrey
Sprint Social Care
Journeyman GH1
Journeyman

Re: Paying off installment plan

 
Journeyman

Re: Paying off installment plan

I tried to use *3 and pay off installment but I don't hear pay off installment menu from main menu. Any advice?

Sprint Social Care

Re: Paying off installment plan

jsigykim, you should hear that option under the "Device or Accessory Installment Balance and/or Monthly Installments" Sub-Menu. If you still don't, please send me a Private Message by clicking on my name and selecting "Send a Message". Include your name, phone number and account PIN in the message.

 


Carlos
Sprint Social Care
Journeyman

Re: Paying off installment plan

same issue I use *3 and pay off installment but I don't hear pay off installment menu from main menu
Journeyman

Re: Paying off installment plan

The only thing that happens when I hit *3 from my dialer app is open up My Sprint which is about useless, there is no installment plan pay off.  I have tried to go into a Sprint store and they tell me to call customer service.  I call customer service and cannot get help.  Now if I wanted to upgrade my phone it gives me the capability to pay off.  But I don't want to upgrade.  This is stupid because a year ago I paid a phone off through the My Sprint on the website just by clicking on my device.  But apparently that option is no longer there.

Sprint Social Care

Re: Paying off installment plan

Hello timstuart, thanks for reaching out to us! You can chose to make additional payments towards your device by dialing *3 option two. Listen to the prompts for instructions to make a payment directly to the device. We can also assist you here. Just send us a message Private Message by clicking on my name then select “send a message" We are happy to help.

 

For additional questions, please visit http://sprint.co/2cYm1wE .


Ciara
Sprint Social Care
Journeyman

Re: Paying off installment plan

I just tried this and using *3, option 2, I do not get any prompt for options under the "Device or Accessory Installment Balance and/or Monthly Installments" Sub-Menu. How do I make additional payments just against the phone, not on my overall account balance?

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Sprint Social Care

Re: Paying off installment plan

Hello @BillMcMinn, we can help you out with that. Please check your inbox and reply to the private message I just sent you.


Jeffrey
Sprint Social Care
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