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Sprint bill going up $41.67

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Journeyman

Sprint bill going up $41.67

Can someone look into my bill to see why it is going up this month $41.67? 

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Sprint Social Care

Hey! I'd be happy to help you with your billing concern. Look out for a private message. 

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Sprint Social Care

Hey! I'd be happy to help you with your billing concern. Look out for a private message. 

View solution in original post

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Journeyman

I participated in the Buy one Get one free promotion for the Samsung Ultra 20.  Now I'm being told the second line no longer qualifies and I'm incurring an additional $41.67 charge.  Is anyone else hearing this?

 

My two lines have been plagued with issues since the beginning of the year.  I have to constantly contact Sprint to get my data working again (literally a couple of times a week).  And now you want to rake me up an additional $41.67??

 

If nothing changed on my end I want to know why my second line no longer qualifies for this "credit".  The promotion clearly stated the second line was free via credits. 

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Journeyman

Thank you for your help Sprint_Shenelle.  It wasn't the answers I wanted but it seems the best we can do.  You were great.  Thanks for your time.

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