I’ve experienced the exact same problems with now two HTC Touch Pro’s. My first HTC touch pro had the exact same issues as Cashmeredk stated then it completely wouldn’t turn on, the screen went black but it would still notify me with sound for incoming calls and text message. So then Sprint sent me a new or refurbished HTC Touch pro and now it’s starting to do the same thing. I’m currently attempting to call it a loss before it completely stops working and sell it to some poor unsuspecting buyer on Craigs List. The other sad part is I plan on getting another first generation Instinct M800 since I didn’t have any issues with it and it seemed to be pretty reliable.. It sucks that you have to down grade your phone with Sprint because they can’t properly fix the issues at hand, especially when your as they say it “loyal Sprint Premier Customer” you would think they would want to keep your business and you happy, I guess not.. I must say this will be my last year with Sprint I’m going to move on to the New Iphone 4G for 2010 once it’s released. I’ll be sure to let everyone know if the grass is greener…
Message was edited by: avalonxxlt
Message was edited by: avalonxxlt
I am happy that they are getting you out of the phone, but I must agree with Levi4u, go back and get your money, you shouldn't have to pay for anything for your new phone, this is not a replacement because of something you did. I received my touch pro 2 absolutely free and you should too. Good luck with the touch pro 2, I am still having problems with HTC's product. I am tired of these hi-tech phones that has so many issues.
@nicolasmtz2002, I was excited when I started reading your post, They were actually replacing someone's Touch Pro without a hassle. The Touch Pro has been an issue, They know it has defects and if anyone comes in with issues they are to offer them a replacement from the WEL list of phones. Which they have not been doing even after 4 or 5+ replacements. Then I got to the end of your post where they were charging you $50. When you go back get your money back or call account services and demand a credit, THEY ARE NOT supposed to be charging you to replace it.
See attached image.
Same problem here with HTC TOUCH PRO low battery life, keyboard no longer workin and re starts by it self. Went in to a Sprint Store not a authorized reseller but an actual Sprint store and told the Retail Consultant that I wanted to file a claim and have my phone replaced for the 4th and last time. I have been a Sprint customer for 2 years now and Im currently off contract. Well the Retail Consultant gave me great news, she said that model phone has been so problematic and that I could have my Touch Pro replaced for one of the following phones. HTC Touch Pro2, Palm Pre, Samsung phone or a Blackberry phone of course I choose the Touch Pro2 even though it lacks a Flash . The new replacement should arrive Monday @ the Sprint Store so I would just advice anyone to go to an actual Sprint store and see how they can put you into a new replacement phone for FREE well not really theres the $50 Asurion deductible but its worth it. $50 for a $$599 phone you cant beat that after months and months of problems with your old Touch Pro.
everything was wrong with my TP (would turn off on it's own randomly, keyboard stopped functioning, activesync was always on for NO reason, i got the "Security Unlocked" screen, would not ring or let me answer incoming calls, etc) and it was my 4th replacement! so I called customer service on Saturday and I was HEATED!!! they placed a ticket for me to get a new phone different model. I went to the local sprint store Sunday, gave them the ticket number, they placed the order for a TP2, Tuesday, i went and picked up my TP2 and i must say, the TP2 is way better than the TP by far in all aspects thus far EXCEPT this annoying SMS Error notification that won't go away but as you can imagine, this is something I am more than willing to deal with
I have had similar problems with the TP1. I bought this phone from Best Buy before Sprint started selling it. I was that excited about getting what at the time was suppose to be the best smart phone on the market.
Best Buy had so many complaints about the phone that they stopped selling it. The phone has several documented issues like the battery heating up, phone freezing, cutting off and on for no reason, etc. The main problem I see is the Activesync activating for no reason and if you don’t close it the phone will freeze. I have been through 3 tp’s. Mostly with screen issues. I think this is because the phone will cut on automatically and the screen just burns out from excessive use. A lot of people use custom roms because Sprint puts a lot of apps on that slow the phone down. The part that gets me is Sprint is aware of these issues and in some cases they will trade the phone for another model but in most cases like mine, they continue to pass out refurbished phones. Verizon started out selling this phone and has since discontiued this model. For those of you that have one that works correctly go out and buy a lotto ticket while you are still lucky!!!
I was lucky to get the situation escalated to Executive customer service. I first attempted to resolve this by dialing *2 on my phone, they were no help. I then called the business customer service line and talked to a competent rep. Between these two contacts, I also emailed sprint and received a response within 24 hours! I am now awaiting a call from them..
I am actually dealing with the crappy hardware/software as well as some fraudulent billing/downloads. A double-whammy!
Since the reps in the store are not helping, my advice would be to call retention.
Most people having problem with TP have a replacement with TP2.
I have had nothing but problems with my Touch Pro. i actually paid for it from Sprint and they won't help me. They previously sent me replacement phones but they all broke of no fault of mine. Faulty screens, bad batteries, random reboots, won't turn on, open the keyboard the phone turns off etc.The touch pro is a lemon of a phone and yet they still won't give me a TP 2 to replace it. I find it incredible the poor service they can give with THEIR own product....
I am in somewhat of a similiar boat: within 1 year, I have had 2 phones, now onto my third which will arrive on Monday. I was told by a manager over the phone that there is something called a 'well program' that states if your phone is replaced 4 times you will be offered something comprabable, brand new but you need to pay for the insurance which I do. My issues included: software faulty, chaging inconsistent, GPS application inconsistent, and email reply issues. On top of that, my account was hacked and my bill was $443 over what it should be...