My wife and I have been loyal Sprint customers for years, and we love the service, customer service, and price points provided by Sprint. We're old-school Blackberry users that became disappointed with RIM, and switched to Android 2 years ago. As business users, with enterprise data plans, Android is a bust, we both hate it. iPhones are equally terrible. We've been looking forward to the Windows Phone 8 launch for some time now, and are extremely disappointed that Sprint has chosen not to carr Windows Phone 8 devices. For a company that needs customers as badly as Sprint does, this is terrible descision making. I don't understand why this great company keeps shooting itself in the foot. We'll be switching back to AT&T when the phone's launch, despite thier terrible customer service.
I have been with Sprint for years and have stuck with them after moving to an area in WV in which there are a few other carriers with better coverage because I like the plans Sprint offers best. I even went ahead and got an Airave because I needed it for coverage within my house, but stayed with Sprint and even upgraded 3 of the lines late last year. Chekcing the sprint.com/network site shows no upgrades coming to my area in the next 6 months. So, that won't improve. Yet, I have not complained. That ends now. My loyalty in waivering. Let's dicuss why:
Ultimately, I will stay with Sprint and add a fifth line to my account if Spriint would simply offer a Windows Phone 8. I can see that Microsoft is "all in" on there windows 8 products, but apparatently Sprint cannot or simply is broke because they allowed themselves to get taken to the cleaners by Apple (a company I don't respect). I want to stay with Sprint as I have three lines still one year from being able to upgrade and the ETF fees would be a lot, but I cannot stand by and pay for service I don't get. So, here is what I will do. I will wait until November. If there is no announcement that Sprint will get on board with the giant Microsoft ecosystem, I will port my line out to another carrier. I will do the same for the other three lines when the ETFs are less expensive. As I am loyal individual, I woud not expect to ever consider returning to Sprint unless somehow my servicce would simply be so horrible that I would run back. I can't see it being so bad to have better coverage, better 3G speed, LTE capability, and a Windows Phone 8 product for only slightly more per month.
I reached out to the CEO's email , Dan Hesse, and got a call back. I would advice all those who are interested to also send an email to dan@sprint and let your voice be heard.... They maybe to late to the party by the time they make a decision, but they will only have themselves to blame.
1:47 PM (2 hours ago)
And now this, http://is.gd/c5bUCE. Come on Sprint! You're seriously this pathetic! I've been with you for 12+ years and I can't even fathom to switch carriers, but you are definetely forcing my hand. Please offer your customers options. My current contract won't expire until April 2013, so you still have some time before I have to make my decision. Please read this thread and I hope you realize how much we care and support Sprint but we need you to care about us as well. I feel a lot of support for wp8 from AT&T and Verizon, but even more important, from your customers. We want to continue supporting Sprint and believe you have the best value in the market, but what's the point of value if we don't have choices?
True I feel slightly burned by the Arrive but I really cant complain.
Its worked so well for me, and definatelty better than the iphone or android device - I cant see myself going back to any other phone OS.
I'm actually kinda dissapointed there are no phones with keyboard with windows phone 8.
The reason? Most business users like, no, LOVE physical keyboards. But anyway ...
Im in IT and Im excited about the convergence of Windows 8 for desktops and tablets as well as the windows phone 8 being a part of that as well.
System Center 2012 will be able to manage windows phone 8 devices.
If Sprint does not have windows phone 8, they will LOSE BUSINESS CLIENTS !!!!!
I dont see why they didnt see this as important to them ?!?!
Someone put a petition online. Spread the word! I already signed it.
I will DEFINITELY be moving all of my devices to another carrier -- after 12 years with Sprint -- if Sprint does not have a WP8 device when every other carrier does in the next 4-6 weeks. Hesse is just now "in discussions with Microsoft?!" Every other carrier started making their plans int he early months of this year. Sprint is still "just talking." What an pathetic back-a$$wards organization that has an astonishing lack of vision! A communications company that has no ability to communicate its plans for its customers -- and the extreme lag in providing LTE -- is apparently not a company that I want to be a partner in my business!
Sprint .. you have until every other carrier starts shipping their high-end WP8 devices (4-6 weeks) and I'm gone. And once I'm gone, I will *NEVER* come back!
How can you feel burned by the Arrive? If Microsoft would have let us update to Windows phone 8 I bet then you'd feel truly burned because most of the functions wouldn't have worked or the OS would have been slow as a snail. Microsoft did the right thing by not making current devices upgradable to Windows Phone 8.
@rkegel: You absolutely correct. While I'm not on the Microsoft Windows Phone development team, I am a WP developer, and there really was no practical way to make WP7 phones upgradeable to WP8. It's a shame, but not unprecedented.
@JabberWolff: I, too, love the physical keyboard on my phone; I'm MUCH faster at my business texts with it than virtual keyboards (I use a lot of acronyms and technical jargon which take longer to do with the virtual keyboard and are flat out impossible to use with speech recognition.)
Yeah, I'm in the same boat. I really don't want to leave Sprint but if I don't see any news about a WP8 phone soon I'll have to leave with my family. If anyone from Sprin is reading this.. get the Nokia 920.