I dont know about yaw but im so excited if the date is on friday the 19th. if its not i guess ill be use to the dissapointment from sprint. but if it is i cant wait to get a hold of it. im just kind of second guessing though. i went on the windows mobile site and it still says update is not available for the sprint touch pro 2. i like sprint but couldnt it do stuff like verizon when verizon releases stuff with a date saying when its coming. if this date is true for sprint wouldnt u think they would have released a article to where we all could of easily seen it. not someone saying they seen it and then showed it to us. but anyway im hoping its true. but if it is true i hope sprint do stuff better in the future. thats the big reason im going to get windows phone 7 series because i heard we will get the updates from windows mobile instead of waitin for our carriers... but with this 6.5 update we will see what happens.
Well, take this for what it's worth. A chat with an ****** at Sprint. According to a "Sprint Specialist" there is no scheduled update to be released. There is so much flaming over at PPCGeeks about this that NO ONE can get a straight answer. And, like anyone is surprised, Sprint doesn't communicate.
Later on in the chat, the "Sprint Specialist" actually sent me to HTC's European support site to download the latest ROM. Wow! Talk about a company that just can't get it together. Let's see, flash a GSM ROM on a CDMA phone equals BRICK! Now THAT'S CUSTOMER SERVICE!
Message was edited by: izzyks
Wait a minute. That sprint chat session says that the most recent ROM version is 1.21.651.4
My phone (with hotfix for 2010 SMS applied) is still at version 1.21.651.3
The Support page for the device still says version 1.21.651.3
I don't know too much about all the numbers in these "versions" and what number we would be expecting to see at 6.5, (obviously, as I was confused earlier...) but why would the Sprint support rep say that it is on 1.21.651.4?
The very page the support specialist referred to lists 1.21.651.3, so who knows where she came up with the .4. Unless she is seeing 6.5 upgrade info and doesn't even know it.
Sprint wonders why they're in 3rd place. Because of keeping customers in the dark until they abandon ship.
This is the first PPC that I've owned with them, and I've owned a number, that is "supposedly at sometime" getting
Sprint is third? wow, they suppose to be lower seriously! They have good cover, good prices, the negative will go for bad phone selection and the worst ever customer service.
Still says 'planned update' end of quarter 2010
We deserve this update and it is a screw up. Not trying to insult anybody but Sprint costumer service rates higher than Verizon ATT and Tmobil in all the national surveys. Its their phones that are rated lower in the surveys and that is because all the hype surrounding the other phones. The better systems do not always win. Look at Internet explorer beeting out all the other better browsers.
a piece of advice, genreally if you're writing where the filters are replacing your profanity with **** then you're definitely insulting someone at Sprint.
As for the sentiment, yes, you and everyone else here for over 20 pages have had the same sort of sentiment.
Do you ever feel as though you're yelling at a brick wall? It can take it because it doesn't have ears.
I just spoke to customer service, tech support, and advance tech support, and they all said they dont have a release date for the touch pro 2 yet. Some even said they were working on updates for April. I spoke with serveral people and they have know clue when the update will be available. So im guessing that article was a fake.