Hi Bob. If you get a chance, tell us which language packs you installed so that we can download the hack and circumvent Sprints lack of commitment. As I understood it, if the wrong language pack were installed it would cause some issues. Thanks in advance. I will have to give this a try.
Venom, I only installed the 'English-United States' language pack and that was all. 24 hours later, still no issues with this update, which is good to report.
My story is very similar to yours. I was a long time Sprint customer and a long time Windows Mobile/Phone user. When I couldn't get any answers to the question of updating the HTC Arrive past the 7720 build (Mango) after many attempts on the phone and emails, I finally decided that Sprint was not interested in providing me with the support that I was paying for.
In January 2013, I cancelled my 3 Sprint lines and moved on to Verizon where I could get a decent Windows Phone 8 device (without the disappearing keyboard). My wife and I both now have the Nokia Lumia 822 and we love them.
We still have the two Arrives and I was curious as to whether they were going to get the 7.8 update. I read online that someone contacted HTC and was told that it would not get the update. That is when I looked for an alternate method and happily found a great one that worked like a charm. Below is the link to the program but use it at your own risk.
By the way, I installed all of the available languages (select all) and didn't have any issues, although
I'm not really using them as phones any longer. My wife uses hers as an alarm clock and my daughter uses mine as an mp3 player, game player, and camera.
Wow, well once again thank you very much for the feedback. I have followed all this information up.
You voice will be heard, I really appreciate your valued time and business with us.
If you need anything else, we're here!
Sprint Social Care Team
I thought I would add my voice to the call for Windows Phone 7.8. I too am a long time Sprint Customer and the only time I have been disappointed in sprint is how they have handled the whole windows Phone issue (7.8 and 8).
As long term customers all we are asking is for soem answers, when will 7.8 be available to us? When will a Windows Phone 8 be available to us? People become the most upset when a bussiness does not provide the answers to thier questions and just respond with vague answers like our politicians!
Please do not come back with a general answer like "Sprint is evaluating the 7.8 update and will release it when the evaluation is complete" because that answer is just BS.
Add me to the growing list of customers who are very dissappointed with Sprint's lack of Windows phones and support. What are they thinking? Two of my three lines are now out of contract and I will be moving them all to Verizon when the last line is out in June. I do like my Arrive, even with its occasioanally dissapearing keyboard, but I want a Nokia 920 with Windows Phone 8. I plan on making the move when it becomes available on Verizon. I have been a customer since 1999.
I do sincerely apologize for the delay in my response.
At this time we don't have answers for those questions. If we did, we would definitely share that information with you. One of our valued customers.
Sprint Social Care Team
"We don't have answers for those questions" What kind of BS is that? Sprint and everyone that works for sprint should be embarased by that non-answer.
The answer should be easy;
Is sprint going to release windows Phone 7.8 update for the HTC Arrive? Yes / No or Maybe?
If Yes - Then what is the expected release date?
If No - Then why not?
If Maybe - then why has sprint not yet made a decision?
If the answer is no just tell us so that we can take our bussiness elsewhere.
Brian Callen, long time customer!
Not trying to defend Sprint here, but I would be surprised if any cellular provider would answer the question much differently. You just don't get straight answers to seemingly simple questions from these companies. But, since this is a really simple question, Sprint ought to know what the policy is by now - nearly one month after the update was released. So I must assume the answer is no. Which really torks me because providing the update is a simple thing and really the least Sprint can and should do. They owe me this for being a customer. Especially since I have been putting up with all of the dropped calls and slow data speeds during their network upgrades.
So Sprint, please read this article in this month's Forbes:
"Customers buying a handset have an implicit contract that they will be kept as up to date as possible. To have the network overrule the manufacturer, to overrule the operating system owners, and to weaken the eco-system is short sighted and ultimately weakens the networks themselves over the long run, pushing customers to buying SIM-free handsets with no network interference."