I do apologize you are upset. If we had more information, we would definitely provide it to you.
Sprint Social Care Team
I really hope we do not lose your business with us, as one our valued customers. We do appreciate it.
I wish we had more information, currently. What I have provided you previously is all we have currently.
Sprint Social Care Team
Your customers here are all asking you for the same thing - for an answer. It shouldn't be this difficult. If the rest of Sprint and you are serious about getting to the bottom of this, you (you, your department, Sprint management) would be wise to give you the resources to find the answer soon. A lot of WP7 users' contracts (mine and my 5 lines included) are up soon as the Arrive was released almost two years ago, in late March/early April of 2011. I am leaning towards leaving Sprint as well if the 7.8 update date and a WP8 phone date and model cannot be coneyed to me by that time. That gives you an additional month to answer my question. AT&T looks attractive right now with the Lumia 920, even though like another poster or two, I left them years ago because of their terrible service and dearth of phone selection. Since we are the vocal few, you can imagine that not just 14 lines will be dropped by leaving us in this limbo.
Please George, show this post to your managers - maybe it will help you in your quest/odyssey to help you answer our simple question before it's too late.
My concern is more of will this pattern change. This is the second time this has happened with WP phones, where they have been released and Sprint begrudgingly releases the phone months after release. They have done nothing to show me that this will not happen with the next WP release. Will we have to deal with this again, while I watch them joyfully embrace other OS's like the Firefox OS which was announced at MWC and Sprint has already announced they are on board and the OS is not even available yet.
Why can't they embrace WP the same way? I am unwilling to continue to deal with Sprints nonsense. I can already tell you why they have selected two phone manufacturers, its because one will have a physical Qwerty keyboard and one will have a screen keyboard. Hence the need for two phones and once again for Sprint the bare minimum. They will both be high end phones, with a high end price, which only a small niche of people are willing to purchase and Sprint will once again claim noone wants the phone. I mean if you are a typical user you do not want to spend $200 - $300 for a phone so you by the cheap $50 Android phone. Sprint does this by design because they do not want WP to succeed on its network, unless they have to. Its foolish to continue to deal with a carrier who does not wish to support all OS's and claim certain OS's are not successful for them when they are only willing to do the bare minimum and out price most of their customers for these OS's while falling over themselves for other OS's. Hess and his henchmen are idiots who know not what they do.
Without trying to repeat too many of the sentiments raised above, I will add my voice to those who are seriously considering leaving Sprint when their contract is up (unfortunately I got in on the Arrive kind of late and won't be up till March of 2014). I have seen no commitment to WP from Sprint. I should have known something wasn't right when the rep. in the store tried to talk me out of buying the Arrive. I updated my Arrive to 7.8 several weeks ago and love WP and will be looking for a provider with a commitment to this OS. Dealing with a less than knowledgable customer service rep. this morning makes me even less interested in staying with Sprint. It is not too late to win me back, but you have got to show some commitment to the Windows Phone OS.
I too will be done after April 1st. I have been with Nextel/Sprint for as long as I've had a cell phone, which I believe is 10 years at this point.tract was up
When my last contract was up, I found a Sprint promotional deal for new customers that would make the HTC Arrive for free. My contract had ended by a month or two, so I called and let them know that they are offering a phone for free on Amazon for people who don't have Sprint, and wondered what is stopping me from cancelling my subscription and simply buying it through there instead of paying the $75 or whatever dollars it was that they wanted me to pay. Long story short, I decided to just pay the $75, so not to ruin my status as a long term member.
Throw in the fact that i've have my Arrive break twice now, and I have the $5 monthly insurance, but they said with that, it'll still cost me $100 to have it repaired and they don't continue to make the phone anymore. So it's been a good run, but the having to use a 75% broken phone for the last couple of months so not to have to pay a good chunk of money to have an old phone repaired has done me in. With my contract ending April 1st, i'm under the impression that there won't be any phones released by then, so i'll finally take my buisness elsewhere to AT&T or Verizon. I'm guessing I will run into some of the same issues there, but loyality is simply not rewarded by most cell phone services anymore and you're only hurting yourself by not jumping from one carrier to the next as they spend all their efforts just trying to get you in the door and assume you'll be too lazy to leave once you are there.
I have been a customer of sprint for 10+ years myself. I've been anxiously awaiting the update for several months just to find out that sprint is dragging it's feet. I thought this update was circumventing sprint and going straight from Microsoft to the end user? Why on earth would Sprint NOT want their customers to be satisfied with their service? I have a year left on my contract but I have one of my 3 phones that is set to expire next month and I'm seriously considering going to another carrier (as each phone contract expires) where I can get a phone that will be kept up to date with the latest software.
I would emplore Sprint to release the update for my phone or lose me as a customer.
Sorry George but you are being extremely disingenuous.
I don't doubt that Sprint does not want to lose customers but your lack of honesty regarding the Windows 7.8 upgrade for the Arrive just doesn't cut it. However much Windows phone users were outraged with T-Mobile's announcement that they would not release the upgrade to their customers, at least they were honest enough to announce it! You/Sprint are simply doing nothing and announcing nothing thereby instilling ill will from your customers. That ill will results in customers leaving Sprint - as they should with a carrier who doesn't respect their customers enough to be honest with them!
I love my Arrive but my contract is up in a matter of days. I'm already searching for another phone and another carrier. If I'm going to get screwed by my service provider I want one who will at least tell me straight out that they're doing it.
Shame on you George. And shame on Sprint!
Sprint , I feel abandoned and left in the dust with a bad taste in my mouth. I have had 3 people revert to sprint to get the HTC arrive and now I feel like an idiot for standing by your side. They are all waiting and anticipating the half price contract payoff so they can go back to their carriers what has happened to what I thought was the best cellular company. When my contract is up in a month im gone if I don't see a windows 8 phone from you guys.
I am sick of HTC, their support of the HTC Arrive was absolute crap. Disappearing keyboard, compass points the wrong way, numrous other bugs, and they never released any fixes.
Nokiaa has been very supportive of th WP brand, releasing fixes, and producing better hardware. Sprints plan so far for WP8 this "summer" is more of the same por performing manufacturers. I want a Nokia phone, Verizon is getting a 920 variant, and it looks to be nice.
Both my wife and I have HTC Arrive, and our contracts are up. Just waiting to see if Sprint will offer a flagship device from Nokia before I jump ship.
I just finished the update using http://www.windowsphonehacker.com/articles/want_windows_phone_7.8_now_try_this_easy_tool-01-31-13 and so far so good. I'm going to wait a few days and then update my wifes phone.
Sprint gets a really big F for their support of Windows Phone!
While Sprint's handling of this update has been nothing short of unacceptable, don't expect Verizon to be any better. In fact, a look at their community forums shows they are actually worse than Sprint in providing information about the 7.8 update. Not only are they not providing an answer on the update, they are deleting posts and blocking links that even mention the seveneighter updater openly discussed in this thread. One poster writes:
"If only we could get a simple yes or no answer as quickly as the mods redact posts."
"Release the 7.8 update... All HTC Trophy phones that are unlocked or on Vodaphone (Europe) HAVE A WORKING VERSION OF 7.8!!! Get your act together Verizon, your support and customer service is ATROCIOUS."
Here is a link to the Verizon HTC Trophy thread which has now been locked by the moderator because of too many posters mentioning the updater tool: https://community.verizonwireless.com/message/932147
HTC is also doing a very poor job of informing its customers about this update. In fact, I blame them more than Sprint. They originally stated that they were not going to be updating the HD7 to 7.8, but have said nothing about their other Windows phones. I would be very surprised it they ever release the update for the Arrive. This lack of support from HTC is one reason why I won't be getting a new HTC 8X from Sprint when it comes out this summer. HTC is barely hanging on anyway and not supporting their exisitng customers is one reason why they might not be around in a year.
Nokia is doing a good job of rolling out the update, but of course Sprint will not be getting a Nokia phone anytime soon, if ever. So that leaves Verizon (AT&T and T-Mobile have spotty coverage in my area) as my only choice for Nokia.
What we really need is for carriers to unbundle the service from the phones. Let me buy my own phone and sign up for whatever service plan works best for me. That's the model I want to see in the US. Think we'll ever see it?