at the motorola website or from the powerdeck you can download the new software for your q.
here is what it does:
Added Sprint Dialer Bar
Added an option to clear the voicemail icon
Changed the default DDTM setting from "On" to "Off"
Changed the default GPS setting from "Off" to "On"
Added the 2007 Daylight Savings Time (DST) patch
Corrected the Stuck at "Dialing" making outgoing call issue
Corrected the Disconnecting from DUN / PAM session issue
while its doing the update have you tried to unplug the usb cable and then plug it back in?
Call Motorola 800.657.7576
They have people there who help with the software update.
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