I have a Google Pixel which I brought to Sprint a week ago under BYOD, 1 year free unlimited.
As you are aware, since it's BYOD I have no visual voicemail app.
I tried to set up / integrate Google Voice as a workaround, but received a message from Google to contact Sprint because this number cannot be integrated.
Using *73 I was able to forward my missed calls to Google, but - they show up as missed calls and do not trigger Google to actually prompt for, or record, a voicemail.
I contacted support. I don't have WiFi calling, any kind of blocking, CallingPlus, anything enabled that would cause a problem.
The problem is apparently that Sprint has disallowed Voice integration on my plan. WHY THOUGH? I have to call into the system like it's 1992 and listen to the entire 5 minute voicemail repeatedly just to hear someone mumble their number at the end.
I was told that in order to have usable voicemail, I'd need to change off the current plan - in essence, pay $720 a year for voicemail. That cannot be right, can it? What's the workaround to the workaround?
I just ported 5 lines from Verizon using the BYOD 1 year free promotion. I did this through telesales. Looking at the website, I can see that 4 of the lines are indeed listed on the Unltd-Bring Your Phone plan, but the 5th is listed on Everything Data Share 1500. This line also shows its on a 2 year contract for this other plan which I never agreed to. Not only this, but my first bill which SHOULD be ~$5 after autopay is being listed as $151.80.
I recently transferred my Verizon post-paid account to Sprint for the One Year of Free Unlimited Data/Talk/Text promotion. However, after my service is activated, I saw that I'm on the Unlimited Freedom w/autopay plan for $60. Then, I call sprint and the associate told me that it is a temporary account and it should be corrected in 1-2 days. After a few days, I have received a bill for the full price ($60+ others) and my account still show as “Unlimited Freedom”.
I called Sprint again about this issue. This time, the associate told me that this promotion is only for web order only. Since I activated it over the phone, I’m not eligible for that. However, in my new SIM card order package, there is an instruction (it is an instruction paper/flyer for the 1 year free unlimited date promotion specifically) states very clearly that I would call 866-782-8777 to activate the services which is what I have called. Also, when I placed my order and ported my number, all those associates never told me that I have to complete the order online to get this promotion.
Then, I called the other day and one of the Sprint associate told me that I had to port out the number and then bring it back again to Sprint to get this promotion which I told him it is ridiculous since it is very time consuming and it hurts my credit scores. Then, he said he can open a ticket to escalate this issue to the management team. Then, someone from Sprint call me back and said I would call the finance dept (800-847-6654) to get the resolution.
On Monday, I call the finance dept and the guy said they couldn't do anything either and told me to call the order support (800-789-8292) which is where i'm starting from. Overall, I have already spent at least a total of 4 hours over the phone with different Sprint associates and still get bouncing back and forth without a resolution. Why is Sprint telling me that my order is eligible for the promotion and then charging me for the regular price? The worst part is that it seems like most of the associates know about this issue but they cannot correct the plan and they just tell the customer to waste their time to call different place. Is there anyone can help me to get a resolution ASAP before I cancel the account?
I did the same thing, I feel like the customer service is circling me around, I have been on the phone with sprint for the last week. Some of them are not even aware of the promo and you have to explain what the promo is. Then representatives will just say anything to get you off the phone like the situation is resolved. IT IS NOT RESOLVED
Your scamming people switching over their carriers to you in the promise of free service for a year. Then last minute when you have paid for the sim card port your number and everything, you say last minute your ineligible. HORRIBLE. Giving people hope that if they switch over it would be cheaper for them when its not, I work minimum wage I cant afford $70 a month plan. I will complain to FCC about this.
Good morning freeyearcstmr.
Thanks for reaching out. Just to review, you are interested in the Bring Your Own Device promotion one year of free unlimited Data, text and Talk? If this is the case, this is what you have to do:
Step 1: Order the SIM Kit
Step 2: Activate the SIM Kit which includes porting.
If your device needs to be added to the Sprint Data base, then we will create a ticket and add the device. We sent you a private message freeyearcstmr. Please reply to it at your earliest convenience.
Hello pkcheng55, I'm sorry for the inconvenience you have faced. The One Year of Free Unlimited Data/Talk/Text is only available via online transaction. The SIM card ordered may be a regular SIM card with instruction, but on the website offer we have the process to under the FAQs showing that once you receive the SIM card you need to go to www.sprint.com/activatenow to complete your activation and get the promo. If you activation was not completed this way, we won't be able to apply the promotion. Even customers within 14-day guarantee period within the promotion period are not eligible. Full details of this promotion can be found here.
You are incorrect. As i said in my original post, the instruction i received with the new Sprint sim card is for the One year FREE Services. As you can see the picture in below, it is the instruction i have received with the Sim card kit. it shows very clear that it is for the one year free services and we can call 866-782-8777 to activate. On top of that, when is it starts to require customer to read the online FAQ before we can activate the services especially when we receive this paper instruction with the order?
It is very obvious that your company is either lying, or having a very bad internal communication for this promotion. The worst part is that Sprint is not even admit to their mistake and blaming the customer not to read the FAQ before activation.
I would like to further investigate this inconvenience for you. I've sent you a private message, please check your inbox.
I have a somewhat messy situation here. I began the process to move to Sprint to take advantage of the free unlimited for a year promotion. I ordered a SIM using the IMEI of my phone at the time, a Nexus 6P. Literally the day after the SIM arrived, I had an accident with the phone and it is now inoperative. I did not activate the phone before the accident. A good friend of mine has given me a Nexus 6P he is no longer using and I would like to now use that phone with the promotion. So, a couple of questions:
1. Is the SIM I ordered and the promotion tied to my inoperative phone? When I go to the activation page, that phone's IMEI is displayed as the one to activate and I see no option to add a different one.
2. The second phone fails the eligibility check. The phone is the exact same model as my previous. It is an unlocked Nexus 6P purchased directly from Google. The only thing I can think that may be an issue is that the phone has been previously used on both Tello and Fi. I have seen some people saying that if a phone was ever active on a Sprint MVNO, it is not eligible for postpaid. Is this the case?
Thanks in advance for any help.
I have the free year Unlimited - Bring Your Phone plan, I also ported a second line and got billed for it as the unlimited freedom plan. When I call I get bounce around told to call another number. Billing says call order support, order support says there a dedicated line for the 1 year free plan. Dedicated line said a supervisor would call me back that was 2 day ago. Noone seems to know whats going on, I heard Sprint support is bad my first experience is not going good. Anyone else have multiple lines on the 1 year free plan.
I transfer my account from tmobile since I saw the one-year free offer. I follow instruction and port other numbers. But I still get $160 for my bill. How did this offer work? We spend much time to contact the previous carrier to transfer our numbers and eventually got a higher bill. I contact customer service then they just let me wait and wait. I don't trust sprint anymore.
I have had the same thing happen to me, I've spent hours and hours trying to get this fixed. AN EMPLOYEE AT THE STORE LIED TO ME AND SAID SHE COULD MAKE MY ACCOUNT FREE FOR A YEAR SO I WOULD HAVE TO CALL BACK. Now my whole "account" is messed up and only a special group of people have the ability to take care of customers.
This whole experience has been HORRIBLE and I can't say I'd recommend sprint to anyone, even if its free for a year.
I signed up for the 1 year free unlimited promotion in June. My line was activated on 06/27/2017. The terms clearly indicate that I should be able to upgrade after 120 days and keep the free unlimited promotional rate. I went to SamsClub on 11/11/2017 to upgrade to an iPhone 8 Plus. When the SamsClub executive called Sprint to activate the phone and the Sprint customer service refused to activate saying that "I cannot upgrade and keep the same free unlimited promotional rate & they will have to move me to the $65 per month unlimited plan if I wanted to upgrade".
I spoke to many customer service reps on that day, spent hours trying to convince them and finally gave up.
This is a clear violation of terms & conditions as they clearly indicate that I should be allowed to upgrade after 120 days of service and keep the same free unlimited promotional rate plan.
How do I get my account to recognize upgrade eligibility for my line?
I transferred one phone line to sprint, using the BOYD offer and I was able to get the 1 year free plan for my phone. When I was activating the line, the operator told me that I could add up to four lines on this same plan.
Then, a few days later, I called back to see what I need to do to get the offer for an additional line.
The operator instructed me to go to a Sprint store to buy a SIMcard and then I could complete the rest of the process with them.
I bought a SIMcard and then called back to the sales team phone.
I mentioned that I wanted to add a new phone line to the one year free plan and the operator said that he would be glad to do the action.
He mentioned that he needed to activate the plan on a temporary plan and it would be switched to the One Year Free Plan.
However, this plan was never migrated, and now the customer service tells me that I cannot access the plan because the way it was migrated.
It is amazing how can the operator when you want to migrate the phone to the plan says that they can process for you, and when it does not work, it is my fault not to activate on the website. If the operator would told me that I should do everything online, definitely I would do it in order to comply with the requirements. But if the operator says they can do it, why should I have any reason to doubt on the information? Why should I be penalized for their incorrect procedure?
Who is the responsible for the sales team procedures, because of their incorrect information, I got the Freedom unlimited plan instead of the one year free BOYD.
Thanks in advance,
I signed up for the free for a year plan, but my credit card was charged $43!! Please fix so I don't have to dispute the charge.