mainhoon, at the end of your lease term if you are a customer in good standing, you have 4 options.
If you are upgrading at a store, bring your phone with you.
If you are upgrading online or over the phone, we'll ship a return kit to you. Drop your phone in the envelope provided and drop it in the mail
To check the end of your lease term:
Go to sprint.com/mysprint and sign in.
Scroll to the phone you are leasing and click "View agreement"
I can also review your lease information and address your concerns, just respond to the private message I sent you and we can get started.
Hello Alminasja23, thank you so much for contacting us. Please try doing the following and let us know how it goes:
After this, check if your issues are resolved. Let us know how it goes.
Yes, I have had no problems sending MMS from my device. Hers has been the only issue.
Good Morning! We are still preparing our Network so that in the near future we can deploy VoLTE ( Voice over LTE ). As of right now, you may use Wi-Fi to be able to surf the web while on a call. We appreciate your patience.
Hello JCaponetto2! Thank you so much for contacting us. We totally understand your concerns. Coverage is effective on the date of enrollment and requires 1 minute of usage for Asurion to honor claims.
Hi and thanks for being a Sprint customer! I'm a Sprint employee and Product Ambassador for the Galaxy S8/S8+.
Our awesome Social Care rep @Sprint_Jeffrey already answered, but I wanted to give you a link to the Sprint Total Equipment Protection page that has all the details on our TEP coverage. Hopefully you won't ever need to reference it, but it's handy to bookmark "just in case."
Details for Sprint Total Equipment Protection can be found here:
Thanks again for your service. We truly appreciate it.
Catch you online,
JKPhas, you can enter your billing ZIP code and account PIN on the My Preferences page to become an Account Owner. You can learn about the different levels of profile access on sprint.com @ http://sprint.co/2uIyzl7
If you have any other questions or concerns, please let me know
I wanted to report back to all. My phone is now unlocked.
Here is what I did:
1. I went to a Sprint store. They advised me to call the international unlock (888-226-7212). I told them my story again, gave all the information they needed. After a short hold, they confirmed I was unlocked. But that still didn't work.
2. I handed my phone to the Sprint representative who was nice and patient. She switched the connection setting from Automatic to LTE and connected the phone to the shop's wifi
3. I pressed the 'update UICC' setting under Settings, phone update. And this time, instead of having a "sorry can't connect" message. The request went through. The phone restarted and.... IT WAS UNLOCKED.
Hope this experience can help others.
Good morning! This is the response we got from our device team:
"Customers bringing their own device will have a voicemail box on the Network. We are working on a Visual Voicemail solution on the device for later this year."
So it looks like by the end of the year, we'll have a Visual Voicemail for BYOD devices.
Did Sprint remove the enhanced messaging feature on the Samsung Galaxy S8?
Enhanced Messaging was added to the S8 as part of the most recent software release. For more information, please see the Software Release Notes thread.
We're currently tracking reports that users may not receive the short code confirmation that Enhanced Messaging has been enabled (and thus the service may not be fully enabled) or they may get more than one such SMS notification.
Hello! Thank you for reaching out to us. Most of the times, when this type of inconvenience happens is because a plan change was made and the plan that was changed doesn't have the Google voice service because it comes with an international plan included. I can go ahead and take a look to your account and verify what has exactly occurred. Please check your inbox, I've sent you a private message.