After paying off 2 of my samsung galaxy phones (s8 and s8+) and one iphone 8 I made request from sprint care to have them unlocked. I recieved message that all 3 phones are unlocked when I tried to test if they are unlocked with other provider sim card message "please contact Sprint to unlock this phone". I checked IMEI number with other provider website and phones are fully compatible. I spent hours and hours on the phone trying to explain that phones are still locked but I was given runaround. They claim that phone is unlocked etc. etc.... And they are still locked. Why is it so hard to get fully paid off phones unlocked? Did anyone from here had luck with Sprint to unlock their phone?
I sent a private message as requested. I will keep you posted if resolved.
Thanks for bringing this up to our attention @ptoluic77.
We'd like to take a closer look at your case, and help you unlock your phones. Please check your inbox, I'll send you a private message shortly.
I was finaly able to get my phones unlocked. Thanks to help from Joel. It does take almost a week to get them unlocked. Thank you
After reading other messages on this site it is becoming apparent that no matter what you do Sprint will never unlock samsung devices. No other carrier treats customers like this. You can ignore these "helpers" on this site and their private messages. I have one more day to be sprint customer. Luckily I will get $400 for each sprint phone from my new provider. good luck to rest of you.
I have an iPhone 6s Plus says invalid sim, get a new sim or contact the company for unlocking
My email-to-text address (copied below) is included in a distribution list for important alerts. I stopped receiving these alerts as text messages on my phone recently (6 months?). However, an individual reply to the same message sent to the address below IS received as a text message. This makes no sense to me.
Hi @had58854. When using Simple Mail Transfer Protocol (SMTP) email using PTN@messaging.sprintpcs.com there is a limit of 10 users per group email. More than 10 recipients is filtered by the network as Spam. Have you noticed if the group has grown to more recipients since you started having this issue?
Before shipping my phone out for repair I check it on Swappa and it came back as not financed. However after mailing it out for repair I received a replacement which now shows my new phone as financed. If I put the old IMEI of my original phone I had before repair is still shows as not financed. Did Sprint give me an old phone without clearing the serial number?
If the phone was replaced then the new phone may show as financed on the site because it's locked. Most Sprint phones are locked, and can be unlocked if the conditions are right. Please send one of us with the Sprint Badge/Logo a private message so we can take a look.
On Android 8.1 I get notification of two voicemails, but when I dial in there aren't any.
Prior to 8.1 I could go into Phone Services and clear data to remove these notifications but this doesn't work anymore.
I had this issue with my Nexus6 also, but just ignored it or cleared data to get rid of them.
Is there any permanent fix for this?
Hiw long should it take for the Sprintworks discount to kick in? Website says I am verified thought the end of the year. It is not showing on my bill.
Look like my account been canceled and seem i was told not sure account was send to collection but still login
. if phone has unpaid Bal the phone can't not be connect to prepaid account or postpaid is like all most sound like blacklist in way.....???
the phone has 24 month Installment don't know how but seem possible return the phone??
I just upgraded my phone on Tuesday. And I noticed that my upgrade date is 18 months in the future, which is what I feared. The following things I know:
1.) I am on a Framily plan max discount. I have the unlimited data plan add on, which promises a new phone annually.
2.) The Framily annual upgrade language specifically applies to installment agreements, which Sprint doesn't offer anymore. I not that these 18 month flex leases replaced the choice between installment billing and longer leases.
3.) I also note that I have no option to add the $5/month add on for annual upgrades.
Moving forward, how is Sprint handling us still happily on these Framily plans? Is the annual upgrade dead for us? I'd prefer asking now rather than in a year.
Hi @vinniemac274, with the Sprint Flex program annual upgrades are always included with our iPhone Forever, Galaxy Forever and Sprint Flex Deals programs at no additional cost. You can return your phone and upgrade to the latest model any time after 12 payments. Or if you chose any other phone and the $5/mo. add-on, you can upgrade after 12 monthly payments.
I know I can send texts but can I receive them as well? Will it cost the person sending the text
Hi @McNollage, as long as you have a supported international plan you will be able to send and receive as well. The person texting you may or may not have a charge for international long distance texting depending on the plan they are on.
I just hooked up and connected to my magicbox. I now have speeds 5 times faster than my DSL provider can give me. I'm considering switching over to the unlimited plan. I may then take the leap and get a hotspot for the home and cut the cord on my insufficient DSL service. Anyone done that yet and were satisfied with their results? What hardware to obtain?
Hey @JPSTAJDL, I'm super excited about the speeds you're getting with the Magic Box. Tat's REALLY cool.
@fireguy_6364 is right, however about the Hot Spot allotment for our plans. Take a look here for more information about current customer plans, but essentially, only the data used on the handset itself would be eligible for Unlimited LTE speeds. The plan has a built in 10GB of LTE data for streaming, MHS (mobile hot spot), P2P (plugging your device directly into your phone) or VPN (virtual private neworks) for another device. After 10GB you'll still have signal but you'll get 2G speeds