Good morning Savvy_darling.
We appreciate you taking the time to request to change your Bill Cycle. We completely understand your situation. However not every customer qualifies to change the Bill date. Customers who are on a Lease or Installment billing agreement do not qualified for cycle change due to legal implication with extending the term end date of existing device agreement, and impact to monthly installment charges.
If the Bill date is changed, this is what you should expect:
If you qualify to change the bill cycle, please send me a Private Message by clicking on my name then "send message" Include your phone number and account PIN. We are here to help.
Thanks for contacting us! Please know that the Replacement equipment may be the same or a comparable model with similar features as the current device at Sprint's discretion.
In this case, the Samsung Galaxy S6 Edge and the Galaxy S7 are also compatible in pricing.
If you any additional questions or concerns, don't hesitate in contacting us.
Sprint Social Care
Please know that at the time of cancelling you'll get charged the days of the month you've used, meaning that, if your bill cycle closes on the 30th and your line is cancelled on the 5th, you'll get charged for the days you used and a Pro-rated MRC (monthly recurring charge) is adjusted for any charges paid that were not used.
Regarding the unlock process for domestic usage, if the equipment has all the requirements in order to be unlocked, this can be done through our Account and services department.
Keep in mind that some devices models are not eligible to be unlocked and if the equipment is unlocked, we don't guarantee that will fully work in other carrier.
However, we’d like to let you know that we do value your business and do not wish to see you part ways with us. Allow us the opportunity to improve your experience with us and keep you as a Sprint member.
Feel free to send us a Private Message with your main concerns, for us to further assist you with them.
Sprint Social Care
I called Sprint tech support back today and after an hour on the phone being transferred a few times they were finally able to get voicemail working. So the issue was resolved by removing my number from Google Voice so something is up with the G6, Sprint Network, and Google Voice not playing well together. I'm bummed that I can no longer use Google Voice and can't get free voicmail to text messages and easily block callers but at least I can use the G6 as an actual phone now.
matthewrbray, thank you for contacting us. Sorry for the loss.
To cancel or close an account for a deceased family member, please send an email message to DeceasedNotification@sprint.com.
For more information you may visit @ http://sprint.co/2qa8ZA5 and if you have any other questions or concerns, please let us know.
Here is what we know as of 4/25/17:
Passwords: Customers may be required to change their password if they have not logged in to My Sprint for a few months and/or under certain other circumstances. In very rare cases, some customers may have to show I.D. at a store. You should only have to reset your password one time during that process. If you are being asked to reset your password repeatedly, we need to know about that and have your specific account issue investigated. Please post in this thread for assistance.
Secondary verification process: For the time being, customers can expect to verify via SMS or email code when accessing their My Sprint account and/or performing certain activities. These activities can include but are not limited to logging in to your My Sprint account, paying your bill, viewing or changing preferences. Logging in with a dynamic versus static I.P. address is one of the factors that affect how often and when you'll be prompted but it's not the only factor. There may be times when you'll have to go through the process more than once in the same visit to the website.
I acknowledge that this is not a best case scario nor is it particularly user-friendly. I hope that at some point, we find a better way to secure your information, but for now, this is what we have.
If you never receive the email code, please check your Spam folder. Lots of folks send our stuff to Spam (no hard feelings) and some spam filters pick it up just because. If you checked your spam folder and still don't have it or if you requested via SMS and the code never arrived, please post here.
If you never ever ever receive the SMS or email code, we need to know.
I am marking this the Accepted Solution because the question is answered. The Accepted Solution mark is not meant to indicate that an unpopular decision or activity has been reversed or changed, it means "We have an explanation or the accurate answer for what is happening." In this case it means this is what is expected and how you can tell if something is not working as designed.
Additionally, Accepted Solutions are embedded in the first post of every thread and therefore quick link to the most accurate information we have, even if that information is not popular or convenient.
I am going to close this thread to further comments and open a new one so that we can investigate what we know to be system problems. If you are having one of the issues mentioned above: repeated password resets, unable to reset or unable to receive the SMS code, please post here.
Check out the details on the Samsung Promo page for registration and to upload your info. The packing slip that came in your box counts as a receipt for this purpose. Let us know if you have other questions.
If you ordered online you don't necessarily need to contact Sprint Care, either. The packing slip in your box serves as a receipt and should be accepted by LG (we have several customers reporting that theirs was accepted through this method).
Great reminder about email receipts, @SouthBay_Mike