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Can't text a picture to another iPhone

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Journeyman

Can't text a picture to another iPhone

I have had my phone 4 over 2 years.  I am using iOs6.  Starting yesterday I am unable to send a picture to another iPhone.  I can send to Android no problems.  I also can receive a photos from an iphone.

No settings were changed. It just started.   I have done everything possible to fix this.  I have

1. shut off my phone and turned it back on.

2. turned off MMS and turned it back on.

3. reset wifi connection

4. Turned on airport and turned it back on.

I saw some discussion that it has to do with Sprint authorizing the phone.  I don't know why this would start all of the sudden.  I need to be able to send pictures

Please help

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1 REPLY 1
Master

Re: Can't text a picture to another iPhone

minkeygirl -

Thank you for reaching out. Let's see what we can do to get your picture mail working again. The first step would be to update your software to 7.0.6 or 7.1. The next would be to remove and re-insert the SIM card. After that, go to Settings>General>Reset>Reset Network Settings. Lastly, dial ##873283# and call. Let me know if that helps.

- *Kitty
Sprint Social Care Team
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