Thank you for reaching out. Let's see what we can do to get your picture mail working again. The first step would be to update your software to 7.0.6 or 7.1. The next would be to remove and re-insert the SIM card. After that, go to Settings>General>Reset>Reset Network Settings. Lastly, dial ##873283# and call. Let me know if that helps.
- *Kitty Sprint Social Care Team
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