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How to reset when screen goes black?

Journeyman

How to reset when screen goes black?

How do I reset when screen is black? Is charged, can hear messages, can hear when rings but can't swipe to answer....screen is BLACK. HELP

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5 REPLIES 5
Wizard

Re: How to reset when screen goes black?

Follow the instructions from Apple:

Turn your iOS device off and on (restart) and reset

Master

Re: How to reset when screen goes black?







momof3wildboys



Thank you for reaching out to us. The information that @seeblue1 posted is quite helpful. Were you able to try the steps that they provided? Let us know if you are still in need of assistance.



Omar

Sprint Social Care






Master

Re: How to reset when screen goes black?







Good afternoon. Thank you for the helpful information and input on this thread! Have a great day!


*Audrey


Sprint Social Care Team




Journeyman

Re: How to reset when screen goes black?

I am having the same problem momof3wildboys had except my power button does not work. Please help

Master

Re: How to reset when screen goes black?

gam3r,

My apologies for the delayed response, have you visited one of our service & repair centers? They would be able to provide you with a proper solution to the power button problem.

Eduardo

Sprint Social Care

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