Sprint Community is currently read-only. Please use the My Sprint app or Sprint.com to manage your account. If you need assistance, please visit Sprint.com/chat
Sprint Community is currently read-only. Please use the My Sprint app or Sprint.com to manage your account. If you need assistance, please visit Sprint.com/chat
Sprint Community
cancel
Showing results for 
Search instead for 
Did you mean: 

I'm the owner of the account an the site always says that I cannot change my number cause I'm not the admin but I'am I've talk to customer service about this been in sprint store now can't do that make texted messages wondering what's next

Highlighted
Patron

I'm the owner of the account an the site always says that I cannot change my number cause I'm not the admin but I'am I've talk to customer service about this been in sprint store now can't do that make texted messages wondering what's next

I'm the owner of the account an the site always says that I cannot change my number cause I'm not the admin but I'am I've talk to customer service about this been in sprint store now can't do that make texted messages wondering what's  next 

1 REPLY 1
Highlighted
Wizard

Re: I'm the owner of the account an the site always says that I cannot change my number cause I'm not the admin but I'am I've talk to customer service about this been in sprint store now can't do that make texted messages wondering what's next

Jdoggy13,

What steps were taken at a Sprint store? The store should be able to verify your identity by providing them forms of identification. They will be able to change or reset you security PIN and Question answer so you can validate your account to make the requested changes. Alternately, you can change your phone number through Sprint.com if you have a login for that.

Thank you,

Chris

Community News

Our Community is currently set to Read Only due the pandemic's affect on our staffing .
Please try Searching the Community, we have many questions already answered, you can also check out the Knowledge base
If you need immediate assistance please visit Sprint Chat