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I need help with a iphone 4 I purchased that was previously on the sprint network

Journeyman

I need help with a iphone 4 I purchased that was previously on the sprint network

help with a iphone 4 that emeid # is still active

2 REPLIES 2
Journeyman

Re: I need help with a iphone 4 I purchased that was previously on the sprint network

there is nothing that can be done, the phone needs to be removed from the previous users account through a esn swap or cancellation. maybe its stuck on a line that owes money? Try to take it back and get your money back.

Master

Re: I need help with a iphone 4 I purchased that was previously on the sprint network

mikevol95,

Thank you for reaching out to us and we apologize for the delay in our response.

Are you a current Sprint customer or are you trying to activate the device with another carrier? Was the device given to you by a Sprint customer? When you turn it on, does it have service?

Thank you

*Randi

Sprint Social Care

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