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Randomly switched carriers

Journeyman

Randomly switched carriers

My mother's Iphone 4 has recently managed to change from Sprint to Verizon as a carrier on it's own. It started when she was having issues with it and Sprint had her do an update on her phone. When it came back up, it was connected to the Verizon network and she couldn't do anything about it. She went to the Apple store and they even swapped her phone out, turned it on, and it immediately went to the verizon network. Neither Apple or Sprint have been able to give her an answer other than "We haven't seen this before" and now she's going on over a week without her phone. Has anyone had this issue before? Phone is not jailbroken/unlocked, just standard Iphone 4

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