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Text Msgs n phone calls

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Journeyman

Text Msgs n phone calls

Can sprint give you a full list of the text messages and phone calls made

1 ACCEPTED SOLUTION

Accepted Solutions
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Sprint Employee

Re: Text Msgs n phone calls

Hello sheeraa123,

You can view the call history from previous billing cycles, by following these steps:

1. Go to sprint.com and sign into your account.

2. Click on View my Bill.

3. Click on Call/Texts Log

4. Choose desired Bill Period to view.

5. Select either Voice or Text.

6. Click the + next to the name or PTN that you want to see the usage details for.

 

If you need to see more detail than what is displayed, there is a "Load 50 More" link at the bottom to get more details. Repeat until your 90 day limit is displayed.

 

You can either click to Print this page, View/Save PDF Bill (which will be your bill with the details), or, you can select to Download the what is on the screen as a document and their details will automatically be dropped into a spreadsheet.


Ciara
Sprint Social Care

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24 REPLIES 24
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Wizard

Re: Text Msgs n phone calls

Partyprincess,

You can view you call log online by logging into your sprint.com account and viewing the usage. Text messages are not viewable online.

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Journeyman

Re: Text Msgs n phone calls

Ok i see them is there a way i can erase the call logs history?

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Re: Text Msgs n phone calls

I'm sorry but the call log cannot be erased or removed.

Ray

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Journeyman

Re: Text Msgs n phone calls

I am curious as to how we can view text message phone numbers that I've deleted.  I know they can't be viewed online...but is there a way I am able to find that phone number at all?

Thanks!

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Re: Text Msgs n phone calls

Questions88,

If you have had an incoming or outgoing call with that particular number, you can definitely access your call log via your online sprint.com account.

Once you access your account select see all usage.  Under your usage you will see see call log. Select that and you will be able to verify all phone numbers of incoming and outgoing calls.  You can also see previous billing cycles' call logs also.

Hope this helps!

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Journeyman

Re: Text Msgs n phone calls

Text messaging we need to see.... not calls help? please

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Wizard

Re: Text Msgs n phone calls

manda620x,

We do not currently have a way on www.sprint.com to view your text message history/log.

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Journeyman

Re: Text Msgs n phone calls

thats so dumb. att lets you see the texts and even lets you make an online address book so that you can know the name of the number rather than having to remember the number. im wishing i hadnt switched now

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Wizard

Re: Text Msgs n phone calls

I am sorry that we can not yet provide that service. We are working on a way to view your messages logs online.

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Journeyman

Re: Text Msgs n phone calls

If it's not fixed by contract time,I'm switching myself

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Wizard

Re: Text Msgs n phone calls

freekmccoy1,

We have gathered numerous requests for this feature and we are working on possibly providing it to our customers. We do not have a time frame as of yet. I am sorry for the inconvenience this has caused you.

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