Yikes! This isn’t good! I’m happy to help! I’d like to get more information; may I have your cross streets and zip? Have you had the phone looked at by a service technician? If you still want to change device I’m happy to answer any question you may have. Are you eligible for an upgrade? Text upgrade to 1311 to find out! Don’t hesitate to reach out if you need anything, I’m here for you.