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Why can`t I activate my iPhone 4?

Journeyman

Why can`t I activate my iPhone 4?

I know to activate it online i enter the serial number. I enter the correct serial number and it will not let me activate it. Yes there is a sprint sim card in my phone. Yes it is a sprint phone. Help?

9 REPLIES 9
Master

Re: Why can`t I activate my iPhone 4?

KY5510

We're here to help. Tell us more about what you're encountering. Do you get any error messages online when trying to activate your iPhone? Please share details.

-Ruth E
Social Care Team
Journeyman

Re: Why can`t I activate my iPhone 4?

I can't activate my new phone

Master

Re: Why can`t I activate my iPhone 4?

Hello blanca_0517,

I want to help! Are you receiving an error message? Is the phone Sprint branded?

Thanks, Sharon Sprint Social Care
Journeyman

Re: Why can`t I activate my iPhone 4?

I got a iPhone 4 and when I enter it's Meid number in the sprint prepaid it says its invalid when I enter it correctly

Master

Re: Why can`t I activate my iPhone 4?

Brownsfan,

That's not good. Is this a Sprint branded device? If not you may not be able to activate the device.

Kalah
Sprint Social Care
Journeyman

Re: Why can`t I activate my iPhone 4?

Yes in the settings it says the the Carrier is sprint

Master

Re: Why can`t I activate my iPhone 4?

Brownsfan,
The reason you're having trouble activating your iPhone 4, for our prepaid services, is because that device is not eligible. Only the iPhone 4S is eligible to be activated for prepaid services.
- Alexes
Sprint Social Care
Journeyman

Re: Why can`t I activate my iPhone 4?

  1. Turn on your new iPhone 4.
  2. Connect iPhone 4 to your computer using the included USB cable.
  3. Review the Verizon Wireless Customer Agreement and click "I Accept" to continue.
  4. Follow the on-screen instructions to activate iPhone 4.
GrandMaster

Re: Why can`t I activate my iPhone 4?

this was posted back in 2014. if they havent gotten it taken care of by now im pretty sure they probably have a different device or moved on lol.

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