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Activating a Sprint iPhone 4s on Sprint AFTER being on FreedomPop

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Journeyman

Activating a Sprint iPhone 4s on Sprint AFTER being on FreedomPop

I'm running into some problems activating an iPhone 4s on Sprint, after it had been on FreedomPop for a couple of months. First, some background:

I have an iPhone 4s, purchased from Sprint, that was on my account for a little over 2 years before it was upgraded. Once upgraded, it sat in a drawer for a couple on months until a friend needed a new phone. About that time FreedomPop (a Sprint MVNO) allowed certain Sprint devices to be activated on their network, no Jailbreaking or unlocking required, just give them the ESN and if it were a supported device, they'd activate it. The iPhone 4S was on the list, so we gave it a try. It lasted maybe 2 billing cycles on FreedomPop. Last Wednesday service on FreedomPop was cancelled because the actual usability of the service was, well, terrible.

Now that Sprint allows BYOD w/ no credit check accounts on to be added to a Framily ID, we tried to go that route with the iPhone. We called Wednesday morning to deactivate the FreedomPop account and a couple of hours later tried to activate it on Sprint. No dice. They said that the ESN was coming back as "incompatible." I assumed this might mean that FreedomPop has not actually let the device go, and I may need to wait a business day or 2. No problem. I activated an old LG phone I also had so that my friend at least had a working phone with which to make phone calls and send texts.

Fast forward to Saturday, I do a full reset on the phone, the "Your phone is not activated" message comes up on the lock screen, the Network shows "Unavailable" in General/About so I assumed this means we are free and clear. I even swapped out the SIM card (obtained from Apple that weekend), just in case. I tried to replace the LG phone with the iPhone on the website. I entered the ESN and it said that it was invalid. I tried again, thinking I'd fat fingered it, and same result. I then tried entering the IMEI, and same result. At this point it said I had tried too many times and it directed me to a chat agent. I explained the situation to the agent and s/he tried to activate it and was unable. S/he directed me to call telesales, where I spent 35+ minutes on the line with an agent who was also unable to activate the phone. He made notes and was supposed to escalate to another group for research, after which he'd give me a call with their findings. He said I should hear from him by yesterday, but I didn't.

So, ultimately, has anyone ever seen anything like this? I need to stress that the phone is NOT unlocked, NOT Jailbroken, NOT hacked in ANY WAY. It is 100% completely stock, purchased from a Sprint store.

Anyone have any ideas on what could be wrong, and how this could be remedied?

23 REPLIES 23
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Journeyman

I am having exactly the same issue and have spent many hours trying to get my phone activated, but even though it's not on any network the 4s I bought through Sprint will not work.

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Master

sarahpoulin18,
I'm very sorry about this. Are you still experiencing issues? If so, are you receiving any error messages?
- Alexes
Sprint Social Care
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Journeyman

Yes, I am still having issues. I've tried Best Buy, Corporate Store and CS on here with no luck.

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Journeyman

Have tried yet again through CS and online. I am still getting the error.

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Master

sarahpoulin18, I know that this has been a very frustrating experience for you. I want to see what I can do to get this iPhone activated for you. I will need further details about the phone. What error are you receiving? Please reply to the Private message that has been sent to you. - Fernendez
Sprint Social Care
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Journeyman

It says there is an error activating the phone. I have had several CS, Best Buy and two stores try now with no luck. There is an open ticket on this and they said it would be fixed in 24 hours and it is still not fixed.

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Master

sarahpoulin18 -

Please send us the device serial number in private message. We will like to make sure the information on your account corresponds with your device. If not, attending an Apple store will be another option to get a replacement if needed.

- JaSherai
Sprint Social Care
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Journeyman

Hi,

I am having a similar problem. I have an iPhone 5 that came from sprint, then I activated on freedompop. Now I'd like to go back to sprint but when I called the sprint customer care they said it was a prepaid serial number. then after going to a store they said it was not a prepaid phone (apparently it doesn't include iphone 5) so I couldn't activate it prepaid.

So what happened to the serial number? How can I activate it with sprint?

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Master

Arielreyes,

Once a device is flashed over to another provider, we can not guarantee that we will be able to activate it again on the Sprint network. If you would like, we can check the serial number of the device to see if there are any restrictions. If you would like us to do that, please send us the info via private message. You can PM here http://bit.ly/1qQty1X.


-Patrick

Sprint Social Care

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Journeyman

so if i have a virgin mobile sprint phone,will i be able to use it with my plan?

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Master

vulcan9611, Unfortunately, prepaid devices are not compatible with the Sprint network. Please click here http://bit.ly/1y3Iz0v to see if you qualify for a previously owned device. - Beatrice Sprint Social Care
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Journeyman

I know this is an old thread but I'm having trouble activating a device that was previously on freedompop as well. It is a Samsung Galaxy S3 but the previous owner told it was never flashed off of Sprint because Freedompop does not require that. A Sprint rep told me it had been flashed off of Sprint and they were unable to reactivate it. I'm finding different answer everywhere. How can I find out if my phone can be reactivated or not?

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