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Help with programming new number to Iphone 4

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Journeyman

Help with programming new number to Iphone 4

Hello everyone.   I recently changed my phone number and although my new number is showing up online when I log on to mysprint.com, it's still not programmed into my phone.  I still see my old number listed on my phone and therefore cannot make or recieve any calls.  I do have the master lock and MSI (MSID) codes, just not sure where to enter the information.    Thanks in advance.

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Wizard

Re: Help with programming new number to Iphone 4

Hello POMFRITA36,

With the iPhone you will not need the MSID and lock code. The device will program over-the-air. You can initiate the programing by going to your dial pad and type in ##UPDATE# (##873283#). After a minute or two you should see a message "Phone Activated". If for some reason it fails try to power off and back on and try again.

Thank you,

Chris

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Wizard

Re: Help with programming new number to Iphone 4

Hello POMFRITA36,

With the iPhone you will not need the MSID and lock code. The device will program over-the-air. You can initiate the programing by going to your dial pad and type in ##UPDATE# (##873283#). After a minute or two you should see a message "Phone Activated". If for some reason it fails try to power off and back on and try again.

Thank you,

Chris

View solution in original post

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Journeyman

Re: Help with programming new number to Iphone 4

Yes, it worked.   Thank you soo much Chris, you are a lifesaver!!!!!!!!

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Journeyman

Re: Help with programming new number to Iphone 4

Thank you so much, I was having the same problem and now my iPhone works, thank you once again

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Journeyman

Re: Help with programming new number to Iphone 4

I am having this same problem but this is not working for me. All it does is say starting service update then a few minutes later it says service update complete but it still doesnt work, and this has been going on for several days now. Is there any other way to fix this?

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Master

Re: Help with programming new number to Iphone 4







stephcl35,



Thanks for the post. Are you having the same issue as the other posts on this thread? Which Iphone do you have? Did you activate the device over Sprint.com?



Victor

Sprint Social Care




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Journeyman

Re: Help with programming new number to Iphone 4

Thank you, this jus helped me with my iphone 6!

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Master

Re: Help with programming new number to Iphone 4

ASHERDEE, We are happy that you all found a solution! Please let us know if there is ever anything else that you need assistance with. Thank you for choosing Sprint, we appreciate your business.


- Sheila
Sprint Social Care
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Journeyman

Re: Help with programming new number to Iphone 4

THANK YOU !!!!!! THAT WORKED IMMEDIATELY, YOUR AWESOME!!!!!

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Journeyman

Re: Help with programming new number to Iphone 4

I know this is old. I had a similar issue with an old iPhone 4 and 4s. I'd reactivated a different number on one and a new activation on the other with an MVNO. ##UPDATE# kept failing. Then I connected WiFi and tried ##UPDATE# and it was successful.

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Sprint Employee

Re: Help with programming new number to Iphone 4

Hello ecanizalez.

Thanks for reaching out. The update may be failing because you are not connected to Wi-Fi when doing the ##update#. Try doing it while on Wi-Fi and let us know if it worked.


Juan
Sprint Social Care
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