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How to get Text Message Records?

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Sprint Social Care

Re: How to get Text Message Records?

Good morning. Thanks for reaching out.

Sprint understands the benefits of staying connected to loved ones and friends through mobile technology. Each year, more and more children and teens are receiving mobile devices. Family safety is our priority. In no way would we hamper parents right to view their children's Text or listens to their conversation if the parent choses to. To view billed calls or text message details just sign on to Sprint.com. with an Account Owner profile.

  1. Go to sprint.com and sign into your account
  2. Click on My Sprint and then click on View Bill.
  3. Click on Call/Texts
  4. Choose the phone number & usage type (Voice/Text) from the drop down menus to display your usage
  5. Click on the “Load 50 More” link to get more details. Repeat until your 90 day limit is displayed.
  6. Click on the “Download Call Detail” link on the right side of the screen; your details will automatically be dropped into a spreadsheet.

Please visit http://sprint.co/2jUULjF for details on how to manage your safety and security online.

If you have any other questions or concerns, let us know.

 

Juan

Sprint Social Care

 

 


Juan
Sprint Social Care
Journeyman

Re: How to get Text Message Records?

This shows a log of texts sent to and from the phone and is useless. As the owner of the account and parent of the minor using the phone, I need the texts details of what was sent to and from the phone line.

Master

Re: How to get Text Message Records?

Hello rmidel, the text message detail displayed on your MySprint account includes the send phone number, the receive phone number, and date/time the message was sent and received. The report does not include the content of the message

 

Sprint does not store text messaging content.

 

If you have any other questions, please let us know. Have a great day!

 

Ina.

Sprint Social Care Team.

 

Ina.
Sprint Social Care Team.
Highlighted
Community Manager

Re: How to get Text Message Records?

If you have questions about text messaging pease check out the Text Messaging TKB, for the most recent answers!

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