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How to get Text Message Records?

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GrandMaster

Re: How to get Text Message Records?

use this link..its actually clickable and auto adds in the socialcare name.

dont forget to include the info they requested above as well as a link to this thread for quick reference

Send private message

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I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
Journeyman

Re: How to get Text Message Records?

posted by SprintCare Dec. 8. 2014 7:23 AM

"tx911gal - We understand your concern, but this is just to protect individuals private information just like any other company would do. We would not want to release personal information from one individual to another, I hope this helps understand. If you have any other questions feel free to ask us, we are here for you. - Alvaro Sprint Social Care"

Sprint:  This is incorrect - it is not what the other companies do.  Verizon and AT&T provide to account holders the time, date, and phone number information of texts sent and received for all phones on their account - instantly online, and do not require the extraordinary requirements and extra expense of getting a document notarized that Sprint does.  We are not asking for the contents of the texts, just the time, date, and phone numbers for phones on our accounts, just as you already provide for voice phone calls.

Journeyman

Re: How to get Text Message Records?

I've thought about this for a long time and the only 'real' reason I can think of to require a notarized statement to get these records is to discourage people from asking for them.  Once again Sprint proves itself to be a joke of a company

Journeyman

Re: How to get Text Message Records?

So there is absolutely no way of retrieving actual sent and received text messages?

Sprint Social Care

Re: How to get Text Message Records?

Unfortunately the report only includes the send phone number, the receive phone number, and date/time the message was sent and received. The report does not include the content of the message.

 

Jeffrey

Sprint Social Care


Jeffrey
Sprint Social Care
Journeyman

Re: How to get Text Message Records?

How do I request text message details on my phone

Journeyman

Re: How to get Text Message Records?

how do I do this
Journeyman

Re: How to get Text Message Records?

So 

once again does anyone know how I am able to receive detail messages

GrandMaster

Re: How to get Text Message Records?

 
*********************************************************
I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
Tags (1)
Master

Re: How to get Text Message Records?

Hello, you can get your billed text message usage details for the last 90 days on sprint.com

Go to sprint.com/viewbill and sign in to your account.

Click Calls/Texts.

If you're on a smartphone or tablet, you may need to tap Summary and then tap Calls/Texts.

Choose the phone number and usage type (voice or text) from the dropdown menus to display your usage.

Tap the Load 50 More link to get more details; if needed, repeat until your 90 day limit is displayed.

Click the Download Call Detail link on the right side of the screen; your details will automatically be dropped into a spreadsheet.

 

For more information you may visit this link.

 

If you have any other questions or concerns, we are here for you.

 

Ina.

Sprint Social Care.

Ina.
Sprint Social Care Team.
Journeyman

Re: How to get Text Message Records?

Exactly I have asked that same question. I recently switched from verizon and sent and recieved text messages show up within hours. I have called several reps and they will send me this web site and I can still only access call usage. Parents with chlidren need this access to make sure they are not recieving or sending text to that are dangerous. Please as parents all we want is text info. Most kids text and don't talk.

Journeyman

Re: How to get Text Message Records?

Why is sprint so difficult. I recently switched from verizon and text messages show up within hours.

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