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How to set up the mobile hotspot feature

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Journeyman

How to set up the mobile hotspot feature

I added the 2GB mobile hotspot feature to my account online and when I go to turn it on it says I need to set it up either by calling or using the website. I read other discussions that said to try ##UPDATE# but that's not working and I don't know what to do next. Any suggestions?

3 REPLIES 3

Re: How to set up the mobile hotspot feature

asberryd,

Thank you for posting.  Have you also tried power cycling your device?  The ##update# should help with the phone recognizing your new update to your account with the hotspot added.  Have you tried logging in to your mysprint.com account and make sure that it shows the service was added?  Please let me know.

Thank you,

Anthony

Social Care Team

Journeyman

Re: How to set up the mobile hotspot feature

I have signed up for 2G mobil hotspot but it doesn't show up on my phone. Can't activate so can't use on ipad

Master

Re: How to set up the mobile hotspot feature

wininiepooh, Try resetting the network settings by going to Settings> General> Reset> Reset Network Settings. West Sprint Social Care
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