Like raylitherland67 said, this is a known issue with iOS 5.1. Turning off and back on is the only way to get it working until Apple writes a fix.
I just called Sprint customer service and the tech I talked with had my visual voicemail back up in less than 10 minutes. I called on another line and the Tess (the tech that answered) had me power off my phone, reset things on her end then had me power my phone back on and updated the profile. She then called my phone and left a test message. After the message came through, I checked voicemail and there was my visual voicemail back! All of this in less than 10 minutes! It was nice to have a tech that actually knew what she was doing and was well aware of the voicemail problems. Tess was a great tech; she knew exactly what she was doing. I guess it just depends on who you get on the phone when you call customer service.
I will say that I have visited the sprint store and have also been on the phone DAILY for the past few weeks regarding the voice mail and a text issue I've been having. I'd hate to see anyone else waste a few weeks of their life ... for no reason .. by trying to sit on the phone and get help from sprint.
essentially, this is what you're going to run into: in sprint's eyes , visual voice mail is a luxury. if you are completely unable to listen to voicemails, then you probably should call and ask them to reset your voicemail server or whatever , they will probably do that, then ask you to power your phone off, then on. that way, visual or not, you should atleast be able to dial into them by pressing and holding 1 on the dialpad.
okay, so in the past 5 days, I've spoken to a senior advisor of apples IOs system (and multiple times with apple care in general) .. I will say they were very very disappointed in how sprint is handling their customers and the problems that are popping up.
The voice mail issue IS a sprint related issue they are working on. apparently their old voicemail system wasnt 100% working with the iphone and it IS something they know about .......... so that means that no matter how much you complain to them, theyre just going to tell you "visual voicemail is being worked on." so I guess as annoyed as we all are, we just have to suck it up and wait.
if youre also experiencing text issues, it MIGHT be a sprint issue but it MIGHT be an apple IOs problem. I will say I went to the sprint store yesteraday evening and I found that the two phones they had on display had the same issues my phone did.
but really, if you're just calling sprint to say "what are you going to do about this!?" .........you wont get anywhere.
I wasted 3-6 hours a day for the past 2-3 weeks.
and another note to sprint: maybe if you're employees had half the sense and customer service skills as the employees at apple, you'd have ALOT more happy customers.
My friend & I both have the 4S. Both of our voicemails are not working after the last update. People are telling us that when they call us, there is no voice recording, no beep, just dead air and they cannot leave a message. I called my phone number from a land line and got the same results, no message, no beep, just dead air, and no message registered in my voicemail even though I spoke and pressed buttons (*, #, 3...)
Also, my visual voicemail disappeared today, and it is important to me. My friend called Sprint yesterday to investigate, and she was told that it is being worked on, but it will take time. I pay for my cellular service, and I expect that when people try to reach me that the capability is there for them to leave a voicemail as part of that service. I agree with TIMX1386, the visual voicemail is a "luxury" that I chose to have when I purchased the iPhone 4S, and I am very disturbed by the dismissive attitude that I am reading about from some of the Sprint Customer Service Agents and Supervisors.
Has anyone on these community bulletin boards tried to contact Apple about this? If so, what did they say?
I just checked my husband's sprint iPhone 4s and he has his visual voicemail. It had to be reset but he has it! I tried resetting my iPhone (didn't erase any data or apps) and still can't get back my visual voicemail. I still haven't tried to update the profile. I'm getting frustrated.
sprint told me that visual voice mail was a "luxury"
they'll get to it eventually but it is not important because it doesnt prevent you from actually checking voice mail.
i told them that the iphone itself is a luxury. and i bought it because i wanted the features it comes with.
they told me "they'll get to that probelm eventually, but again, it is just a luxury"
if i recall, they're not doing me a FAVOR by giving me an iphone... i'm paying for it.
I've been on the phone all afternoon with the same issue Jackie. Now they are telling me that I have to erase all of my data in order to fix the problem. I'm not buying it. This is ridiculous!
My visual voicemail isn't even showing up on my iphone. I have to call voicemail to listen to messages. Is this part of the same issues that you discussed? Is there a workaround for this? Will updating my profile fix this?