My friend & I both have the 4S. Both of our voicemails are not working after the last update. People are telling us that when they call us, there is no voice recording, no beep, just dead air and they cannot leave a message. I called my phone number from a land line and got the same results, no message, no beep, just dead air, and no message registered in my voicemail even though I spoke and pressed buttons (*, #, 3...)
Also, my visual voicemail disappeared today, and it is important to me. My friend called Sprint yesterday to investigate, and she was told that it is being worked on, but it will take time. I pay for my cellular service, and I expect that when people try to reach me that the capability is there for them to leave a voicemail as part of that service. I agree with TIMX1386, the visual voicemail is a "luxury" that I chose to have when I purchased the iPhone 4S, and I am very disturbed by the dismissive attitude that I am reading about from some of the Sprint Customer Service Agents and Supervisors.
Has anyone on these community bulletin boards tried to contact Apple about this? If so, what did they say?
I will say that I have visited the sprint store and have also been on the phone DAILY for the past few weeks regarding the voice mail and a text issue I've been having. I'd hate to see anyone else waste a few weeks of their life ... for no reason .. by trying to sit on the phone and get help from sprint.
essentially, this is what you're going to run into: in sprint's eyes , visual voice mail is a luxury. if you are completely unable to listen to voicemails, then you probably should call and ask them to reset your voicemail server or whatever , they will probably do that, then ask you to power your phone off, then on. that way, visual or not, you should atleast be able to dial into them by pressing and holding 1 on the dialpad.
okay, so in the past 5 days, I've spoken to a senior advisor of apples IOs system (and multiple times with apple care in general) .. I will say they were very very disappointed in how sprint is handling their customers and the problems that are popping up.
The voice mail issue IS a sprint related issue they are working on. apparently their old voicemail system wasnt 100% working with the iphone and it IS something they know about .......... so that means that no matter how much you complain to them, theyre just going to tell you "visual voicemail is being worked on." so I guess as annoyed as we all are, we just have to suck it up and wait.
if youre also experiencing text issues, it MIGHT be a sprint issue but it MIGHT be an apple IOs problem. I will say I went to the sprint store yesteraday evening and I found that the two phones they had on display had the same issues my phone did.
but really, if you're just calling sprint to say "what are you going to do about this!?" .........you wont get anywhere.
I wasted 3-6 hours a day for the past 2-3 weeks.
and another note to sprint: maybe if you're employees had half the sense and customer service skills as the employees at apple, you'd have ALOT more happy customers.
I just called Sprint customer service and the tech I talked with had my visual voicemail back up in less than 10 minutes. I called on another line and the Tess (the tech that answered) had me power off my phone, reset things on her end then had me power my phone back on and updated the profile. She then called my phone and left a test message. After the message came through, I checked voicemail and there was my visual voicemail back! All of this in less than 10 minutes! It was nice to have a tech that actually knew what she was doing and was well aware of the voicemail problems. Tess was a great tech; she knew exactly what she was doing. I guess it just depends on who you get on the phone when you call customer service.
Like raylitherland67 said, this is a known issue with iOS 5.1. Turning off and back on is the only way to get it working until Apple writes a fix.
On Thursday I got a new voicemail, touched it to listen, and it could not be retrieved. Power cycled the phone and then the visual voicemail was blank. So I read this thread. I did the ##UPDATE#. It said it did it, then I had to wait for "Searching..." When that was done, now when I touch my voicemail icon, the VVM screen doesn't even appear - it just calls my voicemail. No idea if the basic voicemail is working re: answering my calls, etc. Will have to test when my wife is home. This thread discourages me from wasting my time calling Sprint or going to a store. I have read only one positive post (forgot if it was in this thread or somewhere else) from a person who got a Sprint tech named Tess who resolved the problem in 10 minutes. Wish I know how to get in touch with her!
So...any updates from folks who've had their problem successfully resolved would be welcome. Until then I'm thinking I'll just have to live with calling my voicemail periodically to see if I have any messages. Amazing how quickly we become dependent on the latest technological gizmos and features...
I had the same problem.. My VVM was gone and it would only allow me to call my voicemail, I turned my phone off and on like 50 times, I did the update where you turn off WiFi and dial ##UPDATE# nothing worked.
Then I found the solution (well so far it worked for me, and I didn't have to call any customer support and wait around for them.)
go to settings>general>reset>reset network settings.
It doesn't wipe your phone, only the network settings...so if you don't know the password for your WiFi, figure it out before doing this because you will need to enter the password again once your phone restarts. After your VVM will be blank, don't panic if you have saved voicemails you will get them back! Then call your cell phone from a landline or a different phone and leave yourself a message, to make sure you're getting the alert. Once your phone alerts you that you have a voicemail, you should see all your saved messages pop back up!
I hope this helped!
I have all the same issues. Sprint is doing NOTHING to fix this. I have spent endless hours on the phone w/ them trying to say it's an APPLE problem, it's a network problem, it's a tower problem. It's ridiculous. They do the fix with the ##, they reset the voicemail, and it works, while they are on the phone with me, but a few days later, it does it again and again. Today, I asked for a credit for the 2 months my phone has not worked and they took about 30 minutes to put a manager on the phone, and then she had the audacity to tell me that she would credit me $1.99 for 2 months, for the voicemail. I said 'what are you talking about'? She said that was what I was paying for it. I said 'what do you mean, I don't pay for voicemail". WEll this dumb supervisor thought I was talking about some voicemail to text service, which I never had. As soon as i told her I'm talking about ACTUAL VOICEMAIL, THAT IS ON MY PHONE, she then transfered me to APPLE, WHO I HAD ALREADY SPOKEN TO EARLIER. APPLE SAYS IT'S NOT THEIR PROBLEM. SPRINT DOESN'T HAVE A CLEW. I'VE SPOKEN TO ABOUT 8 SPRINT REPS, NONE OF WHICH HAS AN IPHONE AND ALL SAID THEY HAVE NEVER SEEN ONE. WHAT MAKES IT EVEN MORE SICK IS THAT THEY WERE ALL FROM THE U.S. IT'S NOT LIKE ANY OF THESE CALLS WERE OUTSOURCED TO ANOTHER COUNTRY. HOW CAN Y OU WORK IN TECH SUPPORT AND NEVER SAW AN IPHONE? I'VE HAD SPRINT FOR 13 YRS AND THIS IS HOW THEY TREAT ME; LIKE DIRT. SPRINT, YOU SHOULD BE ASHAMED OF YOURSELF.
Same endless problem here. Been going on forever. Zero help from Sprint. Twice they tried to blame it on Apple, the second time they kicked me to the Apple que and hung up -- it's not an Apple issue. Multiple reps claimed "yea, no problem" and jujst did a restart. One kid was so proud. Twice I've been told by Sprint rep that it's a software problem between them and the OS. All the other times have been wasted phone time.
Paying for service I'm not getting. Wonderful. They're crap.