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IPhone Voicemail Issues

Journeyman

IPhone Voicemail Issues

I've been having some voicemail issues lately and my wife has been having the same issue and I am not sure if it is a Spint issue or a IPhone issue.  When I miss a call and a message is left, I get the notification that I have a voicemail, but when I try to play it, it does not play and it looks as if nothing recorded, time of message is 0:00, almost as if it was a hangup, but after several people told me they left messages, I knew something was wrong.  So I turned off the phone and did a reset start up, and low and behold, the voicemail shows upmand this time I can listen to it.  I have to turn off and on my phone every time I want to listen to my voicemails, as does my wife.  Anyone ever deal with this?  Solutions?   Thanks on advance.

65 REPLIES
Master

Re: IPhone Voicemail Issues

Sorry for the inconvenience. Make sure Wi-Fi is off and Sprint Network is on. Restart your phone and update profile. To update profile- Tap Key Pad-Type ##UPDATE# (##873283#). Phone will process updates.  Profile Tap OK. When Service Update is complete, tap OK. Phone will display searching in upper left corner. When Sprint 3G is displayed in upper left corner the update is complete.Check your voicemail.Let me know.

Abe

Journeyman

Re: IPhone Voicemail Issues

Abe, thanks for your response...I'm a little IT challenged, when you say update do you mean i type whatnot you said its a text message?  Call 873283?  I'm a little unsure...sorry

Master

Re: IPhone Voicemail Issues

What you need to do is go to your iPhone key pad and then enter (##873283#) and press call key. Your phone will update the profile. Let me know.

Thanks

Abe

Journeyman

Re: IPhone Voicemail Issues

this is a great update that other sprint call center employees have actually told me "caused voice mail and text messaging issues"

also, this is the 2nd time I've heard a sprint tech claim that you are not able to access voice mail when in a wifi zone. however other sprint techs have said "that doesnt make any sense at all."

the other thing is. i have had my iphone since.... october? (i pre ordered my iphone 4s) and i was able to make calls and check voice mail up until about 3 weeks ago. now i am having voice mail issues as is my coworker.

the strange part is, i can still access voicemail when in wifi sometimes. and sometimes when on Sprint's 3G network, i can't see/ listen to them.

one cool thing about att/verizon, they let you check voice mail even if youre at home/ in a wifi zone.

-----

so far the solution from sprint employees has been:

try turning your phone off and then on ( 3 sprint employees suggested this) (4 including the one in this thread)

try to sell my iphone and buy an android from sprint ( 2 sprint employees suggested this )

try a different service provider such as verizon or ATT ( 2 sprint employees suggested this )

try ##UPDATE# ( 3 sprint employees suggested this, 2 other sprint employees said this update CAUSED the problems)

half of the sprint employees, after an hour of being on the phone, admit to having cell tower issues that dont appear to be getting resolved any time soon,

also, regarding the voice mail, i've been told it is "a known issue - even after the ##update# - and that means it is on Sprint's to-do list and will be fixed eventually."

the rest have either scheduled "call backs" and didnt call me OR just put me on hold and hung up then didnt call me back.

awesome.

----------------

to conclude:

Dear Sprint: i've decided that each time I'm on the phone with your customer service getting ZERO help and lots of headaches explaining my story over and over... i'll just use that time wisely to rant on various message boards that your own "call center supervisors" are telling me "If I were you, i'd try going to a different company,"

Dear Sprint customers: sprint doesnt want your business.

Re: IPhone Voicemail Issues

After updating to iOS 5.1, users may randomly experience one or more of the following behaviors pertaining to VVM(visual voicemail)

1. A new voicemail message received cannot be played and they shows a length of 0:00.


2. No voicemails can be selected to be played and they all show length of 0:00.

3. The VVM inbox does not show any voicemails that have prior been received by the device.

Workaround for this issue is to powercycle(turn off and power back on) the device. After you turn it back on, wait a few minutes fo rthe device to resync with the vvm server.

We are working to resolve this issue permanently.

Journeyman

Re: IPhone Voicemail Issues

My visual voicemail isn't even showing up on my iphone.  I have to call voicemail to listen to messages.  Is this part of the same issues that you discussed?  Is there a workaround for this?  Will updating my profile fix this?

Thanks,

Jackie

Journeyman

Re: IPhone Voicemail Issues

I've been on the phone all afternoon with the same issue Jackie. Now they are telling me that I have to erase all of my data in order to fix the problem. I'm not buying it. This is ridiculous!

Journeyman

Re: IPhone Voicemail Issues

sprint told me that visual voice mail was a "luxury"

they'll get to it eventually but it is not important because it doesnt prevent you from actually checking voice mail.

i told them that the iphone itself is a luxury. and i bought it because i wanted the features it comes with.

they told me "they'll get to that probelm eventually, but again, it is just a luxury"

if i recall, they're not doing me a FAVOR by giving me an iphone... i'm paying for it.

Journeyman

Re: IPhone Voicemail Issues

I just checked my husband's sprint iPhone 4s and he has his visual voicemail. It had to be reset but he has it! I tried resetting my iPhone (didn't erase any data or apps) and still can't get back my visual voicemail. I still haven't tried to update the profile. I'm getting frustrated.

Jackie

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