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International Unlock for iPhone 4S

Journeyman

International Unlock for iPhone 4S

How does Sprint determine when an iPhone 4S should be unlocked for international SIM card? I've heard stories ranging from

(1) if you bought the phone before a certain November 2011 date (11/10? not sure), then it was always unlocked.

(2) if you're a customer in good standing for 90 days, then you can call up international service department to unlock it, to

(3) What international unlock? Nonsense! <-- I get this A LOT from chatting with customer service reps and they keep on throwing me around in circles. (e.g., make me sign up for international plans, etc.)

Considering (1) and (2) are true, my questions:

(Q1) I got the iPhone 4S before the Nov 2011 deadline (so it should be unlocked right?), then I got a replacement phone for that phone at the Apple store. Is my replacement phone unlocked?

(Q2) Does the "90-day good standing status" apply for the individual phone line in a plan, or does it apply to the physical device? For example,

     (a) if phone line #1 has had the iPhone for 3 months, then get another used (not unlocked) Sprint iPhone 4S from phone line #2 (swapping numbers), can this new phone be requested for unlocking? or

     (b) if said phone line #2 who's still with Sprint received the 3-month old iPhone 4S from phone line #1, can this iPhone be requested to be unlocked?

I hope I'm being clear!

Tags (2)
18 REPLIES
Master

Re: International Unlock for iPhone 4S

(Q1) I got the iPhone 4S before the Nov 2011 deadline (so it should be unlocked right?), then I got a replacement phone for that phone at the Apple store. Is my replacement phone unlocked?

Even if your replacement was unlocked, they had an update that locked the card, so this doesn't matter.

(Q2) Does the "90-day good standing status" apply for the individual phone line in a plan, or does it apply to the physical device?

The 90-days applies to the account not the phone, I bought my wife an I-phone and unlocked it via Sprint International division after almost 2 weeks (but I've been with Sprint for 10+ yrs). This question doesn't have a black and white answer, since it also depends how long you have been with Sprint. If you have a brand new account aspect hard time to unlock, if you have been with Sprint for more then a yr, maybe they will just do it.

One suggestion, when you call the *4 CS representative, just ask them to connect you with the International, or go on-line and get their #, because all the other reps have no clue about what they tell you. you don't need an international account or international long distance add on.

I hope this helps, good luck

*********************************************************
I come here trying to help people and not because I'm employed from Sprint, so If my reply helped you or if you get an answer to your question from other users, PLEASE mark it as solved.
Wizard

Re: International Unlock for iPhone 4S

Dj_Damjano is correct. To reach the international department, it is best to call them directly at 888.226.7212 option 2 to avoid any unnecessary transfers.  They will be able to assist you with unlocking your iPhone's SIM card and provide you with the information you are looking for.

Journeyman

Re: International Unlock for iPhone 4S

If you want 2 unlock your iphone 4 international travel you need to take your spending restriction off, then call the international department and have them unlock your phone for international travel "dont let them BS you that they cant" its your phone you can do with it what ever you want!! they will give you instructions on how to finish the process on your end...if they dont...ASK for someone that can guide you thru the process. dont forget to take names along with positions in case they try to BS you.

Journeyman

Re: International Unlock for iPhone 4S

I called the CS on 888.226.7212 option 2 (thanks to _D4V1D_)  It took less than a minute for them to resolve. I need to wait 4-8 hours and sync with my iTunes. Cool...unlocked sim.

Journeyman

Re: International Unlock for iPhone 4S

I spent a decent amount of time trying to figure out whether I could unlock my Sprint iPhone 4S as I was relocating to the UK for work and wanted to bring my iPhone with me. The problem was that the instructions that you see both online and hear from Sprint reps say the following:

 

- they reg. the request with Apple, who then provides them with the unlock code

- they unlock the phone from your end

- you should back up your phone through iTunes, turn it off, turn it on, do a full restore

- (here's the confusing point) when you restore your phone, you will get an OS update (presumably with Sprint's unlock code). According to Sprint (and the online forums) you should get a message in iTunes that says "Congratulations! Your iPhone is unlocked." However, despite doing this several times, I never received the message

- It is then suggested you restore your iPhone from the backup you created

I called and talked to about 4-6 different people over the course of a month at Sprint International dept. At some point, I got one of the supervisors, who confirmed what all but one person told me - that on their side the phone is listed as unlocked and I should have no problems with it. The one dissenting voice, a CS rep, made me uneasy, but I had no choice as I was moving to the UK and had to trust them.

Well, I walked into Carphone Warehouse in London, they popped a 3 micro-sim into my iPhone and everything worked swimmingly. So the lesson here for me was that the supervisor was right: you don't necessarily have to see the Congrats message in iTunes in order to have your phone unlocked.

Journeyman

Re: International Unlock for iPhone 4S

Hy Guys,

I don't know about all other folks here what cain of experience had with their customer service, but mine was worst all the time. They BS me from the begining with those IPhones that after 90 days I can unlock to use overseas, but guess what: THIS IS NOT TRUE.

After 3 days when I tried everything possible on line, in store, by phone, to unlock the phone, they said that they can't because I'm a new customer with them and I met only 3 out of 4 criteria they have in place for unlocking this device, and those are:

1- Must have the phone for least 90 days with Sprint

2- Must have excelent payment history

3- Must have the phone on hand to unlock(before the people use to unlock for friends)

and the last one, where the catch is:

4- Since December 2011 all new customers are on the special programm what they call "Spending Limit Programm", and AS LONG AS YOU HAVE THIS PROGRAMM ACTIVE IN YOUR ACCOUNT THERE IS NO WAY TO UNLOCK  THE DEVICE, THEY JUST DON'T WANT TO DO THAT.

This programm will go away automatically after 180 days.......

So bassically you can unlock your phone as they told you "after 90 days", you stuck with this freacking IPhone locked on their network for 180 days 

I just want to advise any possibile further clients at Sprint...: PLEASE THINK TWICE, DON'T LET THEM BS YOU.

Good luck,

Journeyman

Re: International Unlock for iPhone 4S

I read your post and am facing the same situation. I moved from the US to Brazil and have successfully added a local SIM card to my iPhone 4S from Sprint.

But I still haven't canceled my Sprint account, and they have scared me by saying that it will shut down once that happens, even with the local SIM card.

Have you canceled your Sprint account ? is your iPhone still working with the UK SIM card ?

Thanks in advance.

Journeyman

Re: International Unlock for iPhone 4S

I have not cancelled my account, as I am trying to keep my US phone number for the times I will be coming back. I put my plan on a Seasonal Suspend ($8.99/month) which allows me to turn on my service whenever I come back to visit. I think you can have it for 6 months before you have to re-activate your service. The rep told me that it's best to do that for now, and to cross the termination bridge if/when it comes to it, but made no mention of the phone being re-locked to Sprint.

Journeyman

Re: International Unlock for iPhone 4S

And really, your $300+ ETF should more than pay for whatever subsidy Sprint paid Apple to sell you the phone.

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