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Terrible service, rude and unhelpful

Journeyman

Terrible service, rude and unhelpful

I recently had my iphone stolen and despite having insurance sprint does not want to replace my phone. In fact they told me that I did not have insurance. Even in fact I paid for it every month. When I contact them about the issue they keep telling me their going to contact me and I am still waiting.

4 REPLIES 4
Journeyman

when you buy an iphone you should have purchased the $99 apple care. If they were charging you total replacement monthly they should refund your money because this does not cover iphones at all. Sounds like they made a mistake!

GrandMaster

if memory serves iphones were allowed to have TEP now...this was a while ago..i'll have to see if i can locate it

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I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
Journeyman

You have to make a lot of noise. When one of my phones failed they told me the same thing so I paid out of pocket for the repair or repalcement only to find out later the store filed an insurance claim for the phone. It took forever to get a refund. Same for the 'rebate' thing which was a total scam.

GrandMaster


TOOTS65 wrote:



when you buy an iphone you should have purchased the $99 apple care. If they were charging you total replacement monthly they should refund your money because this does not cover iphones at all. Sounds like they made a mistake!


Total Equipment Protection Now Offered for iPhones

*********************************************************
I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
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