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Troubleshoot IPHONE 4S

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Journeyman

Troubleshoot IPHONE 4S

I have an IPHONE 4S and it completely froze on me again. I can't slide it to unlock it or anything, Is there anyway I can do a troubleshoot on it or does it have to go to the Sprint store?

2 REPLIES 2
Highlighted
Master

Re: Troubleshoot IPHONE 4S







Kristinastang,


Thanks for the post. Your best bet in this situation would be taking the device to a service location. it is always easier to diagnose if you have the phone in hand.


Sean L
Social Care




Highlighted
Wizard

Re: Troubleshoot IPHONE 4S

Follow the instruction in the link from Apple:

Turn your iOS device off and on (restart) and reset

If that doesn't work, see this also from Apple:

iOS: Not responding or does not turn on

If none of that works, take it to an Apple Store.

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