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Unable to validate your new phone online? Find the IMEI/MEID code

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Sprint Product Ambassador

Unable to validate your new phone online? Find the IMEI/MEID code

Are you getting the following  Error Message: "We are unable to validate your new phone online. For further assistance, chat online with one of our representatives." from http://sprint.com/activate when you try to activate your new iPhone?

If you are attempting to activate an iPhone online through sprint.com and are getting the above error message, you may not have entered the correct phone code. The correct phone code to use for activating your iPhone is referenced on the box as the “IMEI/MEID”.   If you continue to encounter errors, please chat or call 888-211-4727 to visit with a Care representative.

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10 REPLIES
Wizard

Unable to validate your new phone online? Find the IMEI/MEID code

I'm on hold trying to activate a 4 right now and then I'll be doing the 4S afterward.  The problem is that the sticker on the back of the 4 doesn't have all those numbers... it does have an MEID but it is numbers and letters and it isn't taking it when I type it in.

I knew I was in trouble when the CSR told me to first remove the battery. 

I hope I can get this thing up and running.

Sprint Product Ambassador

Unable to validate your new phone online? Find the IMEI/MEID code

Try ALL CAPS or all lowercase for the letters.

Wizard

Unable to validate your new phone online? Find the IMEI/MEID code

I did... didn't work.  The CSR on the phone told me that it wasn't going to work and he had to do it.

Journeyman

Unable to validate your new phone online? Find the IMEI/MEID code

I have Sprint Sero Premium and when I try to activate I get a message that my plan is 'incompatible' and it prompts me to pick a non-sero plan..ugh I'm on hold on the phone now, hope I can get this crap straightened out

Journeyman

Unable to validate your new phone online? Find the IMEI/MEID code

i am on hold, too. did you get it figured out?

Wizard

Unable to validate your new phone online? Find the IMEI/MEID code

With hold time, it took about 25 minutes to get mine activated.

Journeyman

Unable to validate your new phone online? Find the IMEI/MEID code

I'm holding as well, the website doesnt find the IMEI code. Pretty poor planning!

Journeyman

Unable to validate your new phone online? Find the IMEI/MEID code

After a 20 minute hold the first rep wasnt able to activate my phone.  She said she would have to transfer me to the android specialist. I told her I didnt have an android, I had an iphone.  She told me they were the same thing.  I insisted they wern't.

She then laughed at me pretty rudely, and said she would transfer me to the "iphone" specialist. With heavy sarcasim.  It's been awhile since I have had a rep with that sort of rude demeanor. 

So the next rep was nice, but ultimatley couldn't help me because she doesnt do iphone, so she transfered me to the iphone tech support. So I am again on hold =(

Journeyman

Unable to validate your new phone online? Find the IMEI/MEID code

I couldn't activate online.  The rep said that sometimes they need to add a 0 at the end of the code in order for it to work. 

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