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Unable to validate your new phone online? Find the IMEI/MEID code

10 REPLIES
Journeyman

Unable to validate your new phone online? Find the IMEI/MEID code

Make sure you get the rude CSR's name.  When Sprint contacts you about the recent call you placed, make sure you let them know about your experience.  Maybe even send in an email to the company.  Not like they'll do anything, but still, at least you have it documented.  If there are enough complaints, maybe they'll do something about the employee.

Journeyman

Unable to validate your new phone online? Find the IMEI/MEID code

I couldn't activate online.  The rep said that sometimes they need to add a 0 at the end of the code in order for it to work. 

Journeyman

Unable to validate your new phone online? Find the IMEI/MEID code

After a 20 minute hold the first rep wasnt able to activate my phone.  She said she would have to transfer me to the android specialist. I told her I didnt have an android, I had an iphone.  She told me they were the same thing.  I insisted they wern't.

She then laughed at me pretty rudely, and said she would transfer me to the "iphone" specialist. With heavy sarcasim.  It's been awhile since I have had a rep with that sort of rude demeanor. 

So the next rep was nice, but ultimatley couldn't help me because she doesnt do iphone, so she transfered me to the iphone tech support. So I am again on hold =(

Journeyman

Unable to validate your new phone online? Find the IMEI/MEID code

I'm holding as well, the website doesnt find the IMEI code. Pretty poor planning!

Wizard

Unable to validate your new phone online? Find the IMEI/MEID code

With hold time, it took about 25 minutes to get mine activated.

Journeyman

Unable to validate your new phone online? Find the IMEI/MEID code

i am on hold, too. did you get it figured out?

Journeyman

Unable to validate your new phone online? Find the IMEI/MEID code

I have Sprint Sero Premium and when I try to activate I get a message that my plan is 'incompatible' and it prompts me to pick a non-sero plan..ugh I'm on hold on the phone now, hope I can get this crap straightened out

Wizard

Unable to validate your new phone online? Find the IMEI/MEID code

I did... didn't work.  The CSR on the phone told me that it wasn't going to work and he had to do it.

Sprint Product Ambassador

Unable to validate your new phone online? Find the IMEI/MEID code

Try ALL CAPS or all lowercase for the letters.

Wizard

Unable to validate your new phone online? Find the IMEI/MEID code

I'm on hold trying to activate a 4 right now and then I'll be doing the 4S afterward.  The problem is that the sticker on the back of the 4 doesn't have all those numbers... it does have an MEID but it is numbers and letters and it isn't taking it when I type it in.

I knew I was in trouble when the CSR told me to first remove the battery. 

I hope I can get this thing up and running.