There seems to be this trend of Sprint Representatives "lying" to customers in the event of account termination. Allow me to elaborate.
I walked into a Sprint Store (Champaign, IL) and requested them to unlock my device for International Use. The Spring Customer Care representative categorically told me that the device has been unlocked for international use. I said very well, please charge me the $200 Early Termination Fee and cancel my contract.
Turns out, after a week, my Sprint iPhone has NOT been unlocked. The customer care agent lied to me.
Now they want me back on Sprint in order to activate the device for international use. Its such a pity. The company which does not care for its C-U-S-T-O-M-E-R-S will not last long.
You social care reps should start looking for a job with a better company
- Kapil Nagpal
Thanks for the reply. The only way would be if you have an account open with that device holding your phone number from Sprint. If your service is active and you have met the criteria, there should be no reason why your device could not be unlocked.
Sprint Social Care
How do I get the device to be active on your network? I really want my device to get unlocked... Also I read the criteria by international dept and i meet them...
Thanks for reply
Thanks for the post. So your device was deactivated? If it was, this might of been the issue. You would need the device active on our network in order for us to unlock it. But if that is cleared up you should not have an issue.
Sprint Social Care
Thanks for the reply. You would need to meet our criteria for our international dept to unlock the device. This can be seen here. www.sprint.com/international , Once the device is unlocked you should be able to use the device if it is compatible with service in your country, which you can also see at the link I provided.
Sprint Social Care
Thanks for the reply! I spoke to department for international usage. They told me that my phone could be unlocked for international use on other GSM carriers however it can be used only on Sprint network in USA. I was told that once I clear my balance I would have to give my IMEI number and sprint would unlock the phone for me for International use( I still have that chat). But once I made the payment and sent the mail with my IMEI number; I was told that my account is closed and my device is deactivated hence it cannot be unlocked.
I read online and a lot of customers got their phones unlocked for international use! Y cant I? I payed for the phone and I should be able to use it. I was a Good customer and I dont want to regret being one!
I found this on the community:
I searched on this topic here yesterday only after I tried to get my iphone 4s unlocked since 10 days.
There are many negative comments on sprint customer service but I don't think so. Yes, even I got frustrated at first later i got succeded. It took me over 10days to get it unlocked.
When I called them first time they said my iphone was not active on my account (I hate apple so was using 4G LTE) and said that my account should be active for over 90 days with out any past due or any low account profile. I did complete 90 days of account activity by jan 12th. they wanted me to call them back after 12th and they transfered my call to credit dept to make sure I don't have any issues. that guy said everything will be ok after 12th.
Then, called them on 14th said that my iphone should be active for 90 days of period. Now I got angry. but he understand my concern and said there is another way to do it. I had to answer 3 questions to make sure I'm the legitimater person or so.
He said in 72 hours Ill get a call from sprint and they will tell me weather I can unlock it or not. 72 hrs will be this morning.
I didn't wait and called them yesterday night and he knew that i called them reg this issue many times and he told I will be receiving a call from sprint this morning. but he said he will do it now.
So, he sent an email to me which contain the steps to unlock my 4s, but wanted me to wait for that 72 hours period to finish.
Just now I followed those steps and my 4s got unlocked.
I put att sim card and it recognized it. so I can use it for sure when I go to my country.
My advice: have some patiency. we need to get the right rep only. They will unlock it for sure.
VIctor from Sprint
thank you for your reply. so this December I am planning on going for a months vacation to Africa, I plan on taking my iPhone and buying a prepaid sim card to use while I am there . I this possible ?