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Visual Voicemail not Working on 4S

Journeyman

Visual Voicemail not Working on 4S

Had the same problem.  Check your PRL.  You do not want a PRL of 51082.  To find your PRL go to Settings>General>About>Carrier and select carrier and it will toggle to PRL.

I was told to return the phone.  At least 2 weeks before any iphone 4s will be available.  This is a known issue and it took 9 days before an informed tech support person asked me my PRL.

Journeyman

Visual Voicemail not Working on 4S

Why don't you want a PRL of 51082?  Both of my iPhone's have that PRL.  What is the issue with that?

Journeyman

Visual Voicemail not Working on 4S

I'm not tech savy. I was told this by sprint tech support apple specialist.  You want a PRL starting with 610 or 520.  My experience with my 4s was that I did not receive most of my voicemails and incoming calls. Visual voicemail only worked part of the time.  I was told that PRL meant preferred routing list.

Journeyman

Visual Voicemail not Working on 4S

Thanks for that information; I did have the plastic still on (thinking it would protect until I get the proper one), the camera was being used in my apartment which I thought the lights were bright enough but it probably was low do to the plastic - smh to me.  I noticed the applications don't close on their own and I think that's causing a battery issues; still going low with in a short amount of hours, and the voicemail notification still isn't working - tried calling today but the wait time was too long.  Will try and visit the store this week - thanks so much for the help!!  (I feel a little less frustrated now!!) 

Journeyman

Visual Voicemail not Working on 4S

To everyone that is saying a PRL number of 51082 is bad, I'm getting conflicting information. I have a PRL of 51082 and I too was having problem with my visual voicemail. I called sprint and they reset my voicemail, had me reset my network settings and reboot. When my phone turned back on my visual voicemail was working fine. I asked the tech about the PRL number and they said that issues dealing with a possible bad PRL number is a network problem, NOT a hardware problem and hence taking the phone back would not do anything. I have okay speeds, .55Mbps on the average. My phone is working perfectly fine so I'm not sure how much the problem is with a PRL of 51082. Seems as though there is some conflicting information going around. Let me know if anyone finds more out.

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Journeyman

Visual Voicemail not Working on 4S

Hey everyone, we are aware of the issues and working on it.  We think we have found the issue and should have it resolved shortly. 

No reason to mess with PRL settings.  It sounds like powercycling the IPhone after you connect to the Airrave is a good temporary work around until the issue is resolved on our end.

Thanks to everyone for your patience.

Journeyman

Visual Voicemail not Working on 4S

voicemail_guy wrote:

Hey everyone, we are aware of the issues and working on it.  We think we have found the issue and should have it resolved shortly. 

No reason to mess with PRL settings.  It sounds like powercycling the IPhone after you connect to the Airrave is a good temporary work around until the issue is resolved on our end.

Thanks to everyone for your patience.

Thanks for the update.

Journeyman

Visual Voicemail not Working on 4S

Also, I am not using Airrave, but still can't access visual voicemail or get any notification when I get a voicemail. So whatever the fix is I hope it isn't just for the Airrave.

Journeyman

Visual Voicemail not Working on 4S

I have the problem with visual voicemail not working with my Airave.  Does this work with the different PRL numbers?  I have PRL 51082.  Does it work with PRL 610** and 520**?

Sprint Product Ambassador

Visual Voicemail not Working on 4S

Jack - thanks for the update!

Product Ambassador, long time Sprint employee
Journeyman

Re: Visual Voicemail not Working on 4S

I am told that the IPhone VVM issue over Airrave is now resolved. 

Journeyman

Visual Voicemail not Working on 4S

They are working on the issue this morning. My incoming and outgoing calls are working sporadically right now, but I am getting voicemail now. My PRL is 51082 and I'm connected to the airave.

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