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Voicemail: Sorry (my number) is not a recognized mail box. 102. Thank you for calling.

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Journeyman

Voicemail: Sorry (my number) is not a recognized mail box. 102. Thank you for calling.

I get the message posted in the title when I try to use my voicemail.  I have reset my network settings multiple times.  How do I get my voicemail setup?  I have had my iPhone for a day now.  It has been activated about 18 hours now.  Any suggestions?

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Journeyman

Voicemail: Sorry (my number) is not a recognized mail box. 102. Thank you for calling.

I had the same issue, I argued with sprint last night that it wasn't part of the voicemail issue they reported.  I spoke to tech support this morning, they went into my account and reset my voicemail. It now works but I has to set up my pin and record a new greeting. 

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Journeyman

Voicemail: Sorry (my number) is not a recognized mail box. 102. Thank you for calling.

Medic I am having the same issue, I called support last night they was aware of the issue. I was given a time frame of an hour to have the issue resolved. To my surprise this morning I get the same error my number is not a regonized mailbox 102. I hope Sprint can have this resolved soon.

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Journeyman

Voicemail: Sorry (my number) is not a recognized mail box. 102. Thank you for calling.

I had the same issue, I argued with sprint last night that it wasn't part of the voicemail issue they reported.  I spoke to tech support this morning, they went into my account and reset my voicemail. It now works but I has to set up my pin and record a new greeting. 

View solution in original post

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Journeyman

Voicemail: Sorry (my number) is not a recognized mail box. 102. Thank you for calling.

Yup, I called and said my voicemail issue is not the known issue and I need my voicemail reset on the Sprint end of it.  I then reset the Network Settings on the phone and it worked!  Thank you for your reply Kcguy472!

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Journeyman

Voicemail: Sorry (my number) is not a recognized mail box. 102. Thank you for calling.

Calling Sprint and having them reset your voicemail definitely works. The first rep that I spoke to refused to do as I asked and insisited I speak with AppleCare. After telling her no, she still transferred me. I waited on hold for awhile and realized I was crazy for wasting my time. Called back and spoke with a rep that didn't question me for a second. Reset my voicemail and now it works perfect

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Journeyman

Voicemail: Sorry (my number) is not a recognized mail box. 102. Thank you for calling.

Thank you for posting this . I had the same issue and had to persuade the customer service person to reset my pin . She did and I'm happy. Now if only the sprint training team would teach this to all of the reps.

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