Thank you for reaching out to us and we would be more than happy to help get your daughter back online. Which model device is she utilizing? Has she tried power-cycling and refreshing her device's network settings? When did this error start? When she attempts to send a text message what error code and/or message does she receive?
Sprint Social Care Team
Sprint S.M.A.R.T Agents Sprint S.M.A.R.T Agent are here to help Monday through Sunday 6:00 AM CT - 6:00 PM CT. If you need to speak to an agent outside of these hours, please visit Sprint Chat