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iPhone 4S in KC area - 64114, 66210

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Journeyman

iPhone 4S in KC area - 64114, 66210

I'm experiencing terribly slow network speeds in the Kansas City area while trying to use my shiny new iPhone.  I understand this is a known issue, currently being "worked on" so have been patiently waiting for it to be resolved.  What are customers supposed to do in the meantime? During my time of "patiently waiting" (while thinking the return period was 30 days) I've apparently missed the ridiculously short and very newly changed return window. Wow.  Now what?

What a disappointment, particularly after the incredible strides Sprint has made in other Customer Service areas.

4 REPLIES 4
Master

iPhone 4S in KC area - 64114, 66210

Single Cellsite 7998810 At 2011/11/04 13:16:48 we experienced the following Problem(s) in the Kansas : Kansas City Market: Single Cellsite (Intermittent service) referred to field technician . 10/25/2011 08:16:00 CST 3 11/09/2011 23:59:00 CST 11/04/2011 09:30:08 CST KC13XC293 Kansas City MO 64114

There are no Open Events for ZipCode 66210 in the last 7 days

So in 64114 there is a tower completely down and we expect it to be back up and working by the 9th, and in 66210 I am not showing any kind of outage.

I am sorry you are having trouble with your iPhone.  Is the problem just mainly slow data speeds or are you having any other kind of trouble with it? 

-John

Journeyman

iPhone 4S in KC area - 64114, 66210

Thank you for the quick response, this is helpful information.  When did the tower in 64114 go down, since 10/25? 

It's only slow data speeds while on the network, while using WiFi at home it's really quick and otherwise the iPhone is working wonderfully!

Relatedly, it seems customers are told to be patient as these issues are worked through, is there anything else you can tell us about this?

Master

iPhone 4S in KC area - 64114, 66210

Yes, it has been like this since 10-25 unfortunately.  I am sorry, but that is all of the information I have.  However, if you write that ticket number down (7998810), and reference it when you call customer service, they will be able to adjust your bill for the time without service.

-John

Journeyman

iPhone 4S in KC area - 64114, 66210

Thank you so much John.  What I'd really like is an adjustment to the return window. 

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